Why Does My Spin 3-SP314-55-34UR Randomly Turns Off When I Plug in the Power Cable?

Talk2Me
Talk2Me Member Posts: 3 New User

I purchased a Spin 3-SP314-55-34UR four months ago (November 2022).

Recently, when I plug in the power cord, it randomly turns the computer completely off. When that happens, I am not able to turn on the computer again unless I unplug the power cable first.

After powering it on again, I can plug in the power cable with no problem, but everything I was working on is gone if I did not save it before I plug it in.

It happened once a few weeks ago, but it has happened 3 times over the past 2 days.

Is there a fix for this or will I need to get it serviced?

Answers