X32FP HDR Issue- I've been having issues with HDR. Specifically, HDR is very dark.

MonitorMountainMan

I recently purchased an X32FP and I've been having issues with HDR. Specifically HDR is very dark, more so than other HDR monitors I've used. Peak brightness is great in HDR, but regular scenes are too dark and the desktop is very dark. I've compared this with two other HDR monitors and the same scenes are darker on the X32FP even though the others were only HDR600 certified.

I've read about others with this issue. It isn't unusable, but it seems like the HDR brightness is not following the intended brightness in the content (maybe EOTF tracking is inaccurate).. The screen, even bright areas, also noticeably darkens when local dimming is enabled. Has anyone else run into this or found a solution?

[Edited the thread to add the issue detail]

JackE

Yes, others have reported HDR issues in darker scenes. Here's a fairly decent review that describes some of these issues. Since that review there. a BIOS firmware update was released last month that may improve the HDR issue. Go to this link to download and install the firmware https://www.acer.com/us-en/support?search=X32FP&filter=global_download&suggest=x32;0 and the monitor driver and widget app if you haven't done so already

MonitorMountainMan

I've been trying to update the firmware but it doesn't seem to do anything. Acer was unable to help me. I followe the instructions using a USB drive but when I unplug and plug the monitor back in nothing happens. Does that mean it is already on the latest firmware or should it be doing something anyway?

JackE

1. Did you unzip the BIOS file and follow the instructions for flashing on the X32P_FWUSBupgrage~. PDF file?
2. Does your USB stick have an activity LED so you can see if it's being accessed?

MonitorMountainMan

I did unzip the BIOS file and followed the instructions. I'll try another flash drive that has a visible light.

JackE

You can also try to find out the current version number by following these instructions.

https://community.acer.com/en/kb/articles/7015-check-the-firmware-version-of-your-monitor

sblantipodi

you can try is the Black Boost from the default 5 to 6.
if fixes most of the dark areas :)