Aspire 8943G suddenly lost the Bluetooth

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togel
togel Member Posts: 25 Enthusiast WiFi Icon
edited February 2023 in Aspire Laptops

Hi,

My Aspire 8943G suddenly lost the Bluetooth. I have tried all I can, (which is limited for an average user), to get it back. But without success.

Suggestions found on the web indicate driver problems and recommend to install new driver s/w. When I try to find it on Acer's web site the system can not find the SNID which is XXX. How can I find this driver for download?

Hope some one can help.

Thanks and regards,

togel

[Edited the content to hide sensitive information and to add issue detail]

«1

Answers

  • Alejandro_AC
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    Hi @togel What is the version of the operating system installed?

    There are no drivers listed on the computer's download page and it is only compatible with Windows 7.

    Support | Acer United States

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  • togel
    togel Member Posts: 25 Enthusiast WiFi Icon
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    Hi Alejandro,


    Thanks for your quick response. It is running Windows 10. When I upgraded to W10 the Arcade Deluxe Media Console  stopped working. The Bluetooth, however, recently disappeared...

    It is a real pity that Aces did not protect the 8943 customer base by updating the drivers required in order to enable these - at that time high end - PCs. My unit is still my favorite PC although I bought a HP Envy a couple of years ago just in case my Acer would run into unsolvable problems. From time to time I have a problem with flickering screen, but it runs stable for long periods of time.


    But back to your answer; are you saying that there is no way to fix the Bluetooth problem?

    Also, is there a way to get the Media Console working again?

    /togel

  • Alejandro_AC
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    The equipment does not have drivers for Windows 10, it is only compatible with Windows 7, the problems you mention are surely caused by this lack of compatibility.

    The option is to visit the page of the manufacturer of the device that gives problems and check if they have updated drivers available for Windows 10 or use an application that searches the network for drivers, but with great caution since some can download drivers with viruses.

    Greetings.

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  • togel
    togel Member Posts: 25 Enthusiast WiFi Icon
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    Yea, that was where I started. But as Aser's support system could not even fins the SNID it turned out to be a dead end...

    I came across a couple of web sites offering the service you mentioned, but if the manufacturer does not have W 10 drivers, is it realistic to think that a third party would develop device spesific W 10 drivers? The two sites required an EULA to be accepted as well as paying a license fee. In the worst case that is also a dead end if there are no drivers available...

    /togel

  • Alejandro_AC
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    Yes, those sites do not deserve much trust, but it is an alternative for some cases.

    What is the exact model of the Bluetooth?

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  • togel
    togel Member Posts: 25 Enthusiast WiFi Icon
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    Oh, I wish I could tell you that, where can I find this info when it is no longer available on the device?

  • Alejandro_AC
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    I understand, I thought you would remember the model, sorry.

    I will try to find the model specifications.

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  • togel
    togel Member Posts: 25 Enthusiast WiFi Icon
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    Than you, fried.

    Just an interesting parallel; I also have an Aser S3, which just as the 8943 was on W 7 from the beginning. On that device Bluetooth is showing on the Device Manager...

  • Alejandro_AC
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    According to the service manual it appears to be a Foxconn:



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  • togel
    togel Member Posts: 25 Enthusiast WiFi Icon
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    OK, thanks so much. But how can I use this information in order to advance towards a possible solution?

  • Alejandro_AC
    Alejandro_AC ACE Posts: 11,419 Trailblazer
    edited February 2023
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    You can try contacting Foxconn to find out if that model has drivers for Windows 10.

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  • togel
    togel Member Posts: 25 Enthusiast WiFi Icon
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    That sounds like a very good idea. I will fry to find them on the web. I guess Microsoft don't have this driver...

  • Alejandro_AC
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    Microsoft does not, they do not create or modify device drivers.

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  • togel
    togel Member Posts: 25 Enthusiast WiFi Icon
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    OK, Alejandro, thank you so much for this session and your kind help. As it is already late afternoon here in Sweden I will attend to other duties and try to contact Foxconn tomorrow.

    I will update you.

    All the best,

  • Alejandro_AC
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    Thanks to you and I hope you can solve it.

    Best regards.

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    Pro bono collaborator, I don't work or speak in the name of Acer

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    MSFT MVP (2003-21) & Windows Insider

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  • togel
    togel Member Posts: 25 Enthusiast WiFi Icon
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    Hi again Alejandro.

    Foxconn seems to be a dead end, they do not respond.

    However, I happened to find a folder on my PC which was an old Bluetooth driver down load. I tried to install the s/w but during the process I got a message saying “no Bluetooth was detected on the device”. Two option - confirm that the Bluetooth was activated or “continue installation without Bluetooth unit”, whick I did. After completed installation I checked the Device manager, but no Bluetooth of course. So installing the driver did not help… Can the problem relate to a defective hard ware and if so, how van that be tested?

    Any suggestions?

  • togel
    togel Member Posts: 25 Enthusiast WiFi Icon
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    Hi again,

    I just found out that the Launch Manager is missing on the device. Can that be the reeason why Bluetooth don't show and cannot be activated? If so, where can I find the down load?

    /togel

  • Alejandro_AC
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    I'm afraid that if the device is not recognized there may be a physical problem with the device itself or its internal connection.

    The way to verify it is complex and it should be a technical service who will verify it.

    If this really were the problem, they could change the BT module with a prior budget so that you can assess if the price is appropriate.

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  • togel
    togel Member Posts: 25 Enthusiast WiFi Icon
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    Thanks för your quick reply. If that is the case it will most likely be too costly to do it. And if Acer no longer supports the 8943 where can I get the BT module?

    What do you think about the Launch Manager? If I understand it correctly from info I found on the web the LM is necessary to activate the BT…

  • Alejandro_AC
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    Sorry, I understood that you were referring to the device manager, in this, the Blutettoh is visible?

    It's not a device launcher issue as it just runs, but if it's not present, as it is, you can't launch it.

    Please check if Bluetooth appears in the device manager or if an unknown device with a warning symbol appears instead.

    For a better search, activate hidden devices in the device manager:

    view - show hidden devices

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono collaborator, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Colaborador Pro bono, no trabajo o hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

    X (Twitter)