G3-571 camera stopped working and getting 0xA00F4271 error.

hasayeret
hasayeret Member Posts: 9

Tinkerer

edited February 2023 in Predator Laptops

Hi everyone,

My camera stopped working for any app I have on my computer (Camera, Zoom, Meets etc.).

Using windows 10 and it's fully up to date

I tried re-installing the driver but nothing

Any idea?

I am getting 0xA00F4271 error.


Thank you!

 [Edited the thread to add issue detail]

Answers

  • Jack22
    Jack22 ACE Posts: 4,073 Pathfinder

    @hasayeret

    Try the below step

    1. Installing the latest windows updates.
    2. Uninstalling and reinstalling the camera driver from Device-Manager.
    3. Rechecking privacy camera setting at windows settings(It's all set to ON).
    4. Searching for a webcam driver at Acer's website. There is no driver available for download.

    If the steps dont fix than, please call the Acer support and give it for repair. so that they can fix it

    Click on 'Yes' if the comment answers your question!
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder

    You could also try right clicking start button, select device manager, find the camera in the device list, right click the device, select properties, and select driver, rollback.

    - Hotel Hero
  • hasayeret
    hasayeret Member Posts: 9

    Tinkerer

    Unf' the roll-back option is greyed out in the device manager. Under camera all i see is USB BOOT but nothing else.

  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder

    Given that response it appears Windows is showing your camera having a Windows driver instead of a Realtek driver (Which I'm pretty sure it should be Realtek).


    What you can try is to created a system restore point in your current state, THEN try to install this driver and see if it fixes it.

    Download the zip file (NOT the exe).

    Once downloaded extract it to your desktop but don't run anything you extract, instead navigate to your device manager (Where you saw USB BOOT) and select update driver > "Browse my computer for driver software"

    Browse to unzipped folder on the desktop. It should detect the RtsUVC.inf file - Select it and click OK


    If the driver fixes the problem then disable Windows 10 driver update capability and go back to "rollback" and use that function.


    If anything off happens to your system you can revert using system restore.

    - Hotel Hero