Acer Predator Helios PH315-55 Laptop Battery not working.

TeknoClan
TeknoClan Member Posts: 51 Troubleshooter
edited February 2023 in Predator Laptops

Ok, so I have an Acer Predator Helios 300 PH315-55. It was working fine until today. The laptop wasn't charging so I had to uninstall the Battery Drivers and restart the laptop. Once I did that it charged fully. However, once I unplugged it the laptop shut down. When I powered it back on, it wouldn't open. So I plugged it back in and then it opened. When I hover over the Battery icon there's nothing. I generated a Battery Report and it shows nothing for the Designed Capacity and the Fully Charged capacity. I used HWMonitor and a multimeter to check the battery. It shows 0V and 100% wear levels.

What should I do? This laptop is still under warranty.

[Edited the thread to add model name to the title]

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