How to get quick and efficient help in the Community NB

Acer-Tommy

We have provided the Community so that our users can post questions and answers to assist one another, and to allow users to read and learn from questions posted by other users.
To further assist with the collaboration, our community has Kudos and Solution buttons on each post, to reward great posts and answers which resolve a question.
We encourage all of our users to give Kudos to good answers they find on the community and for posters to click the Solution button on any answer which resolves their question.

Here are some tips you can use when getting started in the community. We would suggest looking in two places before you post a question.

• First, look at our knowledge base.  We have provided answers to many of the commonly asked questions here,

• If your question is not answered in the knowledge base, please use our built-in search functionality to see if anyone has posted a similar question and been answered.

Finally, if you are unable to resolve your question with the knowledge base or the search feature, you may want to post your own question.
Following the below steps will allow everyone in the community to have a large amount of knowledge about your system and your question.

1. Be sure that you include what product model you have.
   
   
2. Include the operating system that you have on your product.
   If you have upgraded or changed the operating system, include that information.
   
   
3. Clearly and specifically discuss the problem that you are having, including how to reproduce it.
   If there are error messages, include them as they appear on the screen.
   Applications you are having difficulty with should be listed.  If you have the version number that is helpful.
   
   
4. Be patient while you wait for an answer.  This community is about users assisting users.