My Acer CP713-2W-36LV is going for 3rd Repair for same problem. Should I ask for a Refund if 4th?

Susandawn

Hi, I've written before about the problems I have been having with this laptop! It was 1st sent in to be repaired on Dec. 06/22, the 2nd time Jan.19/23 & it's once again being shipped back tomorrow Feb. 14/23 for it's 3rd repair! The problems have been with the Mainboard & the Battery.

I'm beyond frustrated, some of the members here have said that this is a known problem for this laptop, wished I'd known this before I ever bought it!

Anyway, if once it's returned & if it's a problem again do you agree that it's time to insist on a full refund? Trouble is that I bought it thru Bestbuy Canada & the return date is long past! Does Acer stand up & refund without a fight? Also do you agree that enough is enough? The warranty ends April 4th so my time is getting shorter although the Warranty (I think) should be extended every time it's repaired if it's for the same problem!

Thanks again in advance for any advice or support that you can give me, some members have already been a big help in the past, Susan

StevenGen

https://community.acer.com/en/discussion/679496/my-acer-cp713-2w-36lv-is-going-for-3rd-repair-for-same-problem-should-i-ask-for-a-refund-if-4th

Contact whoever your insurer is of this laptop, as they should be extending the warranty of the laptop after every repair, I'm in Australia and the electronics or any white goods appliances insurance is one where if the product breaks down you have a choice of either to repair the product or get it replaced with a brand new replacement of the same product, which in your case and this laptop having the same problems twice before and being twice repaired it should be replaced but that is only my opinion, so get into contact with your insurer and ask. .