Hi,
I have been using Acer Aspire A715-51G for a month now. I had occasional Blue Screen errors while playing games. Sometimes I came across with a situation where my Nvidia GPU cannot be detected by the game. I was using Windows 11 and all my drivers were updated.
Then I detected my real problem. I tried to play Football Manager and got a crash (dxgi_error_device_reset) which was followed by Blue Screen (VIDEO_DXGKRNL_FATAL_ERROR). Tried again by trying different solutions but keep getting these crashes and Blue Screens which lead to restart.
Methods which I have tried during this situation.
*Not in this specific order
1) Uninstalled all Nvidia - Intel Iris drivers with DDU and reinstalled them.
2) I tried both Windows 11 and Windows 10. Now again I'm using Windows 11.
3) tried cmd sfc scannow - restorehealth processes
4) selected nvidia as preffered gpu from nvidia control panel when running fm23.exe
I also contacted Sega Customer Support because I though this might be a problem about the game and got a response stating that: "this dxgi problem occurs because the game cannot get back into Nvidia GPU after switching to Intel. A crash occurs when the game cannot detect a graphic card."
However the steps which they provided as a solution didn't resolve my problem.
Is there any way to detect if I'm doing something wrong? or is this a hardware issue?
Any help is appreciated, thanks you.
