Acer Aspire A715-51G - Crash and Blue Screen Problem

soabs
soabs Member Posts: 3 New User

Hi,

I have been using Acer Aspire A715-51G for a month now. I had occasional Blue Screen errors while playing games. Sometimes I came across with a situation where my Nvidia GPU cannot be detected by the game. I was using Windows 11 and all my drivers were updated.

Then I detected my real problem. I tried to play Football Manager and got a crash (dxgi_error_device_reset) which was followed by Blue Screen (VIDEO_DXGKRNL_FATAL_ERROR). Tried again by trying different solutions but keep getting these crashes and Blue Screens which lead to restart.

Methods which I have tried during this situation. 

*Not in this specific order

1) Uninstalled all Nvidia - Intel Iris drivers with DDU and reinstalled them.

2) I tried both Windows 11 and Windows 10. Now again I'm using Windows 11.

3) tried cmd sfc scannow - restorehealth processes

4) selected nvidia as preffered gpu from nvidia control panel when running fm23.exe

I also contacted Sega Customer Support because I though this might be a problem about the game and got a response stating that: "this dxgi problem occurs because the game cannot get back into Nvidia GPU after switching to Intel. A crash occurs when the game cannot detect a graphic card."

However the steps which they provided as a solution didn't resolve my problem.

Is there any way to detect if I'm doing something wrong? or is this a hardware issue?

Any help is appreciated, thanks you.

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    edited February 2023

    >>>Uninstalled all Nvidia - Intel Iris drivers with DDU and reinstalled them.>>>


    Did you install the April 2022 ACER OEM nvidia & Intel VGA drivers meant for your mainboard from this link? Or did you install generic drivers from the nvidia and Intel download site? What devices to you have plugged into your external ports?

    https://www.acer.com/us-en/support?search=Aspire%20A715-51G&filter=global_download&suggest=a715-51;1

    Jack E/NJ

  • StevenGen
    StevenGen ACE Posts: 12,060 Trailblazer

    Just some additional advice, install GeForce Experience (see their list of games that it supports) and have this NVidia software apply its ultimate settings for Football Manager for your GPU the RTX3050 that should play this game 100% and perfectly. Make sure that you have all the Windows Updates up to date and install the Intel® Driver & Support Assistant and do a scan so that all Intel drivers are up to the latest Win-11 driver versions, as you have done everything that is required for the GPU and NVidia settings except you haven't got the GeForce Experience driver installed and imo the reason why you get these BSODs is because the game is not setup properly.

    I've got the same RTX-3050 on my AN515-56 Nitro laptop and I've done all that you have done and run all games with GeForce Experience NVidia ultimate settings, and the RTX-3050 latest Nvidia driver for Win-11 the GeForce Game Ready Driver - Version: 528.49 WHQL and all the games work perfectly and never ever have BSOD crashes and I play games like Battlefield V, F1 22, NFS and the rFactor 2 racing game that is not included with GeForce Experience, and with this game I leave all settings at default and some settings I've gotten from this games forums and game site and experimented with, but mainly I use the default settings. Do that as I'm sure that you have the settings wrong and that is why you are getting these crashes.

     

  • soabs
    soabs Member Posts: 3 New User

    Thanks for answering. I have tried this also but didn't solve my problem. It seems I was having a hardware issue and Seller accepted to change the product.

  • soabs
    soabs Member Posts: 3 New User

    Thanks for answering. I have also followed these steps but didn't solve my problem. It seems I was having a hardware issue and Seller accepted to change the product.

  • JackE
    JackE ACE Posts: 44,868 Trailblazer

    >>>It seems I was having a hardware issue and Seller accepted to change the product>>>

    Thanks for reporting back. Sounds like a good seller. 🙂

    Jack E/NJ

  • mimilukja
    mimilukja Member Posts: 4 New User

    This is happening because windows cannot handle the 2 graphic cards active at the same time. The driver of the controller is causing this

    I FIXED it by disabling the inter graphic card (you just need to disable one of them either intel or nvidia) and will keep it like that until a decent driver update is coming fixing the issue!