ED2322QR series no power Could an internal fuse have blown?

Bill_H

Hello,

My brand new ED322QR has stopped working. The power supply into the machine is fine, but the machine stopped powering up. The monitor is 3 months old, and has not been moved or has had any physically interference. The light on the power brick is green, but not the blue one on the monitor. I have check all the wires, used the power button to drain and reset but have found that the monitor is still dead. Any suggestions? Could an internal fuse have blown?

Thanks, Bill

 [Edited the thread to add issue detail]

StevenGen

https://community.acer.com/en/discussion/678585/ed2-series-no-power

Have a look at this community post here, as this has been covered on this forum before.

JackE

>>>The monitor is 3 months old,>>>>

Go to this link. Choose your country. Click support link near top of country page. Enter you monitor's serial number ID. Use the chatline, phone or email porvided to describe/troubleshoot the issue in real time and whether or not warranty repair is needed.

http://www.acer.com/worldwide/

s

William_mk2

@Bill_H

It might be a cable issue..  Remove all the cables from monitor.  Press and hold the power button of monitor for 1 min.  Connect all the cables back. Try to turn on the monitor.  Connect the monitor to computer and check. If the cable is non removable please don't try to remove it. 

Please remove the cable between monitor and computer.   Try to connect it back and check.  If possible try to use an alternative cable and check.  

If the problem persists try to use an alternative power cable and display cable and check.  Try to bypass the surge protector and connect the monitor directly to power outlet.  Try to connect monitor on a different power outlet or surge protector and check.  

On the monitor – use the control buttons.  There will be an option to reset monitor settings to default.  Try to reset the monitor and check.  

To isolate the issue, try to use the same monitor to a different computer and check or Try to use an alternative monitor on this computer and check.

William_mk2

@Bill_H

We need to determine whether it is a issue with monitor or computer or cables.  We need to narrow down or isolate the issue.   

Try to use this monitor on a different computer and check.  If the monitor is working fine on the other computer then the issue is on the computer side. Try to use an alternative monitor to your computer and check it.   If you are facing the same problem on the alternative monitor then again the problem is on the computer side.  It might also be the issue with cables.  Try to use alternative cables and check.  Check whether they are connected properly. Try to reseat the cables and check.  Tried to reconnect the cables properly. 

If it is still not working it might be a hardware issue

If your monitor is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country.  On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired.  There will be charges for repair. 

Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.  For the parts which are not available on Acer store, you have to contact local store.