Network Connection to the router/modem is no longer working

Hootinannie

My connection to the router/modem is no longer working. It says that it cannot connect to the network. It will connect to a hotspot and the network is working for everything else.

 [Edited the thread to add issue detail]

Puraw

Assuming you are running Windows 11: Do a network reset, that usually fixes it.

William_mk2

@Hootinannie

It seems your computer is not communicating with the modem/router properly.

Please unplug all the cable on the modem and router. Wait for a minute. Please plug all the cables on the modem and router.

Restart the computer and check whether it is working fine

William_mk2

@Hootinannie

Sometimes a simple system restore will fix the issue.. 

Try windows x

click on power shell admin or command prompt admin 

type rstrui

chose an earlier date on which your computer was working fine  

click on next, finish, yes

It will restore your computer to an earlier date 

if you get an message - system restore not completed - click on close 

It will show you all the icons..

Try and check whether it is working now ..

William_mk2

@Hootinannie

If it is still not working 

Try windows x 

Go to device manager - Go to Network adapter. Expand it 

Uninstall the wireless driver and wired driver from device manager.  Don’t restart the computer. 

Go to support.acer.com 

chose your country 

type snid or chose your model 

go to drivers 

Install the wireless and wired driver

Now try to connect to wireless and check it.

It should work fine

William_mk2

@Hootinannie

If it is still not working

Try windows + r - On the run window

Type msconfig 

go to services - check hide all microsoft service - disable and enable all.  Go to the General Tab on the top 

chose normal startup if it is in selective startup – click on apply - ok

restart the computer 

It should work now 

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started 

or 

on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started 

It will show you keep my files and remove everything

chose keep my files 

chose the account - type the password - click on local reinstall - click on reset 

It will be in progress.. 

login to computer and start using the computer. 

If it is still not working 

click on start - settings - update and security - recovery - reset this pc - get started 

chose remove everything 

click on local reinstall - just remove my files - click on reset

It will be in progress

Note:

If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact.  Only the applications will be lost

If you do reset ( remove everything ) - you are doing a factory default.  It will become like a day one computer.  It will wipe out everything and take your computer to day one like a new computer. 

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously.  It will go to repair mode. It will show you chose an option, continue, troubleshoot.  If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot

Go to troubleshoot - click on reset this pc

click on keep my files ( only applications will be lost )  chose your account and type your password  - click on local reinstall - click on reset

It will be in progress 

If the keep my files option is not working 

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 

It will reinstall windows. 

If the just remove my files is not working.. 

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 

It will reinstall windows. 

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer.  Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.  Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.