CP713-1WN (Spin 13) right hand USB-C stopped working?

Fuggle
Fuggle Member Posts: 8

Tinkerer

CP713-1WN (Spin 13) right hand USB-C stopped working?

Best Answer

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓

    @Fuggle


    Try to do a chrome reset on your chromebook  

    open chrome

    click on three dots on top right corner 

    click on settings

    Scroll down - go to advanced

    click on restore setting to default

    you will see reset settings - cancel

    click on reset settings 

    Close the chrome and open it It should work fine.. 


    If it is still not working.. 


    We need to do a power wash on your chrome book.  

    Restart the chromebook.

    On the login screen please don’t type the password.

    Hold the Ctrl key + shift key + alt key on keyboard and then press the letter r once

    It will show “Reset this pc”

    Click on power wash and continue.. 

    Please understand it will clear the local and user settings.. 

    Please complete the final setup.. 

    Connnect to wifi and type the wifi password

    Login to chromebook with your regular password

    It should work fine ..

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓

    @Fuggle


    Try to do a chrome reset on your chromebook  

    open chrome

    click on three dots on top right corner 

    click on settings

    Scroll down - go to advanced

    click on restore setting to default

    you will see reset settings - cancel

    click on reset settings 

    Close the chrome and open it It should work fine.. 


    If it is still not working.. 


    We need to do a power wash on your chrome book.  

    Restart the chromebook.

    On the login screen please don’t type the password.

    Hold the Ctrl key + shift key + alt key on keyboard and then press the letter r once

    It will show “Reset this pc”

    Click on power wash and continue.. 

    Please understand it will clear the local and user settings.. 

    Please complete the final setup.. 

    Connnect to wifi and type the wifi password

    Login to chromebook with your regular password

    It should work fine ..

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • @Fuggle


    If it is still not working..


    Kindly follow the details from the link given below.  It will show you how to perform a hard reset. 


    https://community.acer.com/en/kb/articles/496-reinstall-powerwash-the-chrome-os


    Once the hard reset is completed try to check whether it is working fine by connecting to wireless.   If it is not connecting to a wifi at your home please try to connect to a wifi in a different place or try to go to a hot spot and try to connect to a different wifi and check. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • @Fuggle


    If it is still not working..


    Unplug all the cables

    Shutdown the chromebook

    Press and hold the power button for 1 min

    Connect all the cables.

    Turn on chromebook

    Now check whether the USB-C  is working fine


    Try to bypass the surge protector and check.

    Tried to connect the chrome book directly to power outlet and check

    Tried to connect the chrome book in a differrent room on a different power outlet and check.

    Tried to check it with a different charger.


    We are only trying to isolate the issue. If it is still not working it might be a hardware related issue.


    If your chromebook is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 


    If it is out of warranty, please contact local store or


    Go to the website support.acer.com - chose your country.  On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired.  There will be charges for repair. 


    Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.  For the parts which are not available on Acer store, you have to contact local store.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • billsey
    billsey ACE Posts: 34,624 Trailblazer

    The right side USB is on a daughter card that connects to the motherboard via two cables. If you are out of warranty it would be worthwhile to open it up and inspect those, and the daughter card itself. If a cable has pulled slightly loose you could get that type of symptom, or if you have zapped the port it might show a burned spot on the card. It's a little tricky to get things apart, you remove the screws from the bottom (13 of them, four at an angle), flip it over, detach the top from the bottom with something like an old credit card to pry with, then slide the top up slightly with the laptop full opened flat. Then you can turn the top upside down, carefully, the disconnect the battery, touchpad, keyboard backlight and keyboard cables.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.