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On Sunday night my laptop downloaded and installed some updates. I thought they were done so I turned off my laptop. When I went to use it on Monday, my laptop started like normal but then froze once I got to the lock screen. I turned it off and after that it's just stuck on the Acer start up screen with the spinning circle, no matter how many times I turn it off and on. I tried hitting alt + F10 and it does say Please Wait under the Acer logo, but nothing ever happens. I left it on for an entire day when it said Please Wait and nothing happened.
Is there a way to get to system restore other than hitting alt + F10? I also stuck a paperclip in the battery reset button but nothing happened.
[Edited the thread to add issue detail]
FAQ & Answers
You need to repair the startup files, turn the laptop off, keep pressing the power key for 10 sec to discharge the laptop completely, then reboot the laptop and as soon as the green Acer logo appears keep pressing the F9 key continuedly and if the laptop doesn't go into the blue screen Choose an option, then do this a few times as eventually the laptop will go into the windows chose an option screen. When the Choose an option screen appears, choose Troubleshooting and in Advanced options choose "Startup Repair." and get this option to repair your laptop or and if this doesn't work, then choose the System Restore. Do all this and let us know if there are any other problems.
Thanks for the quick reply.
I tried holding the power button and pressing F9 several times, but the blue screen will not show up
@Mg92
Different ways of going into repair mode.
I am really sorry for the inconvenience. I will do my best to help you. For me, it looks like a software issue, still we need to isolate the issue.
If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt ) then please unplug all the cables and devices out of laptop. Hold the power button for 1 minute. Connect all the cables back and restart the computer.
My goal is to help you to get into repair mode. It will show you - chose an option, continue, troubleshoot, use a device.
Different ways of getting into repair mode:
When you start the computer, once it goes to automatic repair, diagnosing your pc , it will show you something like restart, advanced options. If you click on advanced option, it will go to repair mode where it will show you chose an option, continue, troubleshoot, use a device. If you are not able to get into repair mode, we might have to do a hard reset to get into repair mode. Turn on the computer. Once it goes beyond the acer logo, turn off the computer immediately by holding the power button. Do this for 6 to 7 times. Turn on the computer. It will go to repair mode.
If it is still not working you have to follow these steps. There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously. It will go to repair mode. If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to repair mode.
If you are still not able to get into repair mode then we might have to reinstall the windows.
Repair mode is the mode where you can see chose an option, continue , troubleshoot
You can go to troublshoot - advanced option - you can do system restore and other repair options to repair your computer.
You can go to troubleshoot - reset this pc - you can do a refresh and reset
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★★ WILLIAM - MRK ★★
Hi @Mg92
Restore your system to an earlier point, reset your system or repair your system. All this can be done out of Windows with a Recovery USB drive that contains stand alone Windows RE sofware . If you don't have a USB Recovery flash drive, try to borrow one from a friend that runs the same Windows version (Windows10-11 Home) that you have, never mind the build. Insert this USB flash drive and boot up your laptop while pressing F2 key to open your BIOS, move to the Bios Boot Screen and change the boot order with USB at the very top, save and exit BIOS.
When you boot again you should get the Blue screen that StevenGen showed above. On another PC go to this side for the available options: https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html
Thanks for the replies.
Unfortunately, I've tried all of these options but I still cannot get to repair mode and I don't have a recovery USB.
you need to reset/reformat your laptop
Borrow a Recovery USB flashdrive from a friend who has the same Windows version that you have (Windows10-11 Home, etc., never mind the build version).😉
do these on the other functional laptop/desktop computer of yours or from a friend:
I have gotten a Windows Recovery USB, but it doesn't seem to change anything.
I confirmed that windows is on the USB and it the recovery USB was made from someone else with a windows laptop.
I set the laptop to boot from the USB. Once I did that, I just get the endless spinning circle and nothing else