Spin SP313-51N Laptop freezes all of a sudden. Weird line shows up

fzr24
fzr24 Member Posts: 2 New User
edited January 2023 in Swift and Spin Series

Hi, I own a Spin SP313-51N bought less than a couple of month. While working it suddenly freezes and a weird multicolored line shows up in the middle as shown in the attached file. Can someone tell me why this keeps happening? Is it the RAM, Graphics card, Win 11 or sth else.

[Edited the thread to add model name to the title]

Answers

  • Make sure that all windows updates, install and do a scan with the Intel® Driver & Support Assistant so that all Intel graphic drivers are up to date, also a bios update is useful to do to the latest versions, as freezing issues are known to happen from drivers not being up to date.

    Note: with the bios update to version 1.15 be very careful and only do this update after you have updated everything, and the laptop doesn't freeze or have any chance of any BSODs, this is critical and crucial, so be warned.

  • fzr24
    fzr24 Member Posts: 2 New User


    My windows is always up to date and as for the BIOS, its version is currently 1.14. Should I update it?

  • William_mk2
    William_mk2 Ally Posts: 4,084

    @fzr24


    It is highly not recommended to reflash or update the Bios. It is done only for known issues.


    Updating your system BIOS is only necessary if a new version has been released to resolve a specific issue or contains an improvement for your system. Updating the BIOS will not make your system faster or improve your system performance. You should install a BIOS update if you are confident it addresses an issue you are experiencing.


    Kindly go through the details from the link given below


    https://community.acer.com/en/kb/articles/510-how-to-update-your-bios-on-an-acer-notebook-computer

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  • William_mk2
    William_mk2 Ally Posts: 4,084

    @fzr24


    Kindly let us know whether you are facing the line issue on Bios


    We need to determine whether it is a hardware or software issue.


    If the issue is occurring on bios then it is a hardware issue.


    If the line issue is not occurring in bios kindly follow the steps given below


    If it is a software issue try the following the steps..

     

    Try windows x 

    go to device manager 

    expand display adapter

    right click on display driver - uninstall 

    Restart the computer 



    It should work fine.. 



    If it is still not working 

    Uninstall the display adapter from device manager 

    Don’t restart the computer. 

    Go to support.acer.com 

    chose your country 

    type snid or chose your model 

    go to drivers 

    Install the display driver 

     

    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 Ally Posts: 4,084

    @fzr24


    I understand you say "Hi, I own a Spin SP313-51N bought less than a couple of month. While working it suddenly freezes "


    Let us focus on the freezing issue now.


    Here are some of the steps we need to follow the address the freezing issue.   


    Try windows + r - on the run window - type msconfig - click ok  

    click on services

    check - hide all microsoft services 

    click on disable all

    click on startup 

    disable all the startup items 

    click on apply - ok - restart the computer.   Loading process will be very fast now..


    Note: You can always enable the services and startup items later or set it to normal startup from selective startup later on the General tab  


    Try windows + r - on the run window - type appwiz.cpl - click ok  

    it will show you the list of programs

    remove all the unwanted third party programs. 

    Please don’t remove any drivers.  

    If you are not sure , please don’t remove it.  


    Try windows + r - on the run window type temp - click ok - it will show you the bunch of files - try ctrl + a - select all files - press the shift key and click on delete files 


    Try windows + r - on the run window type %temp% - click ok - It will show you the bunch of files - try ctrl + a - select all files - press the shift key and click on delete files 


    If you are not able to remove some files - click on skip and then click click on continue.. 



    Try windows + r - on the run window - type cleanmgr - click ok

    click on all the boxes except recycle bin and thumnail

    Delete the items which are checked 


    Try windows x - on the menu - chose command prompt admin or power shell admin 

    click on yes 

    on the blue or black window type sfc /scannow 

    It will be running till 100 %


    Try to do a chrome reset 

    open chrome

    click on three dots on top right corner 

    click on settings

    Scroll down - go to advanced

    click on restore setting to default

    you will see reset settings - cancel

    click on reset settings 

    Open chrome 

    it will work faster now


    If it is still not working then we have to do a refresh and reset


    click on start - settings - update and security - recovery - reset this pc - get started 


    or 


    on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started 


    It will show you keep my files and remove everything

    chose keep my files 

    chose the account - type the password - click on local reinstall - click on reset 

    It will be in progress.. 

    login to computer and start using the computer. 

    If it is still not working 


    click on start - settings - update and security - recovery - reset this pc - get started 

    chose remove everything 

    click on local reinstall - just remove my files - click on reset

    It will be in progress


    Note:


    If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact.  Only the applications will be lost


    If you do reset ( remove everything ) - you are doing a factory default.  It will become like a day one computer.  It will wipe out everything and take your computer to day one like a new computer. 



    You can also do the recovery in an alternative way..



    There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously.  It will go to repair mode. It will show you chose an option, continue, troubleshoot.  If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..


    It will show you chose an option, continue, troubleshoot

    Go to troubleshoot - click on reset this pc

    click on keep my files ( only applications will be lost )  chose your account and type your password  - click on local reinstall - click on reset

    It will be in progress 


    If the keep my files option is not working 


    Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 

    It will reinstall windows. 


    If the just remove my files is not working.. 


    Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 

    It will reinstall windows. 


    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer.  Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.  Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★