Startup repair that my laptop couldn’t restart

Nicolina

Im not even sure what kind of laptop this is. It’s an acre it’s a bit old but it was working fine just a bit slow.

a couple days ago it fell off the bed maybe about 3 feet and fell on the ground which I got my first error message telling me something about the disc however it worked after that just slower than normal. Then about a day or two later I was using it and it froze and no matter what I did I couldn’t get it to unfreeze so I forced shut down. It loaded twice after that but wouldn’t open any program once I got in so I clicked restart and now for the past 24 hours no matter what I try to do it says my computer couldn’t restart. And the only troubleshooting options I haven’t tried are the ones that require a password because my windows login password is a pin and apparently when I type it in it’s incorrect and when I googled it I was told I need to change the pin to a password but I can’t because I can’t get into my laptop and I’m spending hours doing these disc checks and everything only for it to result in the same issue that my laptop couldn’t restart… so is this something that can be fixed or do I need to get a new laptop?

 [Edited the thread to add issue detail]

JackE

Sounds like the hard drive read/write head is hitting the disk. Otherwise known as a crash. You can try an ALT+F10 cold boot factory reset by following this video.

https://community.acer.com/en/kb/articles/41-how-to-restore-windows-on-acer-computers-using-alt-f10-on-startup

William_mk2

@Nicolina

I am really sorry for the inconvenience..  Let us do the basic steps first..

Doing the power drain and bios defaults will really help. Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

 

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

 

It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  

Try windows x 

go to device manager 

expand Battery

right click on all the items below battery – uninstall 

Restart the computer 

 

It should work fine.. 

William_mk2

@Nicolina

If it is still not booting then we have to go to repair mode.

I am really sorry for the inconvenience.  I will do my best to help you.  For me, it looks like a software issue, still we need to isolate the issue. 

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt ) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute.  Connect all the cables back and restart the computer.  

My goal is to help you to get into repair mode. It will show you - chose an option, continue, troubleshoot, use a device.

Different ways of getting into repair mode:

When you start the computer, once it goes to automatic repair, diagnosing your pc , it will show you something like restart, advanced options. If you click on advanced option, it will go to repair mode where it will show you chose an option, continue, troubleshoot, use a device. If you are not able to get into repair mode, we might have to do a hard reset to get into repair mode.  Turn on the computer.  Once it goes beyond the acer logo, turn off the computer immediately by holding the power button.  Do this for 6 to 7 times.  Turn on the computer.  It will go to repair mode. 

If it is still not working you have to follow these steps. There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously.  It will go to repair mode. If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously.  It will go to repair mode. 

If you are still not able to get into repair mode then we might have to reinstall the windows. 

JackE

Sounds like the hard drive read/write head is hitting the disk. Otherwise known as a crash. You can try an ALT+F10 cold boot factory reset by following this video.

https://community.acer.com/en/kb/articles/41-how-to-restore-windows-on-acer-computers-using-alt-f10-on-startup