Sound level too low - Fix or return the system

Kaboobly · January 23

I'm about to return a new Aspire 5 simply because the sound (volume) maxes out at such a low level it's uncomfortable to have to keep straining t listen to it. So far, everything else about the system is great.

Is this max volume level the best I can hope for on this system?

If so, how do I go about returning the system and getting a refund?

Thanks.

Balatekie · January 24

Hello!!

@Kaboobly,

Go to Control panel-> Hardware and Sound-> Sound, click Playback tab and go to Speakers Properties, move to Custom tab and uncheck the box for Limited output and see whether it helps.

For more information on this issue, please click here.

Hope this helps!!

leonaip · January 24

https://community.acer.com/en/discussion/678328/sound-level-too-low-fix-or-return-the-system

disable the spatial surround sound

Kaboobly · January 25

Thank you, Balatekie and leonaip for your suggestions.

Unfortunately, I can't try them, since the mouse disappeared and didn't return even after I reset the system.

I think the unfortunate truth is that the system is rubbish, based on my experience with it.

William_mk2 · January 25

@Kaboobly

I am really sorry for the inconvenience

I help you to get the mouse back .

Try fn + f6 or f6 alone or fn + f7 or f7 alone on keyboard to disable and enable the touchpad.

Please look at the key f6 and f7 key on keyboard . You can see the hand symbol with fingers . That denotes the touchpad function key. On some models it will be on f6 and some models it will be on f7. So we need to use the right key depending upon the laptop model . If fn + f7 is not working then we have to use f7 alone to make it to work.

On some old laptop models there will be a separate button right next to touch pad area which is below the space bar. It is used to turn on and off the touch pad. On some old models it will be right next to power button. On all new models, f7 key is used to enable and disable the touch pad.

If you would like to disable and enable the touchpad, please press and hold fn key on the keyboard and then press f6 or f7 once. If the touchpad is not getting disabled you can either press f6 alone or f7 alone without holding the fn key. It is used to enable or disable the touchpad..

After disabling and enabling the touchpad check how it is working..

If it is still not working

Go to support.acer.com

chose your country

type snid or chose your model

go to drivers - Install the i/o drivers first and then install the touch pad driver

William_mk2 · January 25

@Kaboobly

If it is still not working

Try windows x

Go to device manager - Go to sound video and game controllers. Expand it

Uninstall the sound driver from device manager. Please uninstall all the items below the sound video and game controllers.

Don’t restart the computer.

Go to support.acer.com

chose your country

type snid or chose your model

go to drivers

Install the sound driver

It should work fine

William_mk2 · January 25

@Kaboobly

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started

or

on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started

It will show you keep my files and remove everything

chose keep my files

chose the account - type the password - click on local reinstall - click on reset

It will be in progress..

login to computer and start using the computer.

If it is still not working

click on start - settings - update and security - recovery - reset this pc - get started

chose remove everything

click on local reinstall - just remove my files - click on reset

It will be in progress

Note:

If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact. Only the applications will be lost

If you do reset ( remove everything ) - you are doing a factory default. It will become like a day one computer. It will wipe out everything and take your computer to day one like a new computer.

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously. It will go to repair mode. It will show you chose an option, continue, troubleshoot. If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot

Go to troubleshoot - click on reset this pc

click on keep my files ( only applications will be lost ) chose your account and type your password - click on local reinstall - click on reset

It will be in progress

If the keep my files option is not working

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset

It will reinstall windows.

If the just remove my files is not working..

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset

It will reinstall windows.

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer. Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key. Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.

William_mk2 · January 25

@Kaboobly

Sound should work fine after reinstalling windows. If it is still not working..

If your laptop is in warranty you can contact the warranty dept. Go to the website support.acer.com - chose your country. On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept.

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country. On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired. There will be charges for repair.

Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop. You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store. For the parts which are not available on Acer store, you have to contact local store.

Kaboobly · January 25

Thank you William-mrk for your suggestions.

The mouse did not return even after a complete system reset, and I already had a Microsoft engineer walk me through all of the sound installation/reinstallation issues, so I'll be returning the system within the 14-day allowed period.

It was a mistake to buy it in good faith and expect the same good faith from Acer that it would would fine out of the box. :-)

Kaboobly · January 25

Hi William-MRK

Thanks again for your efforts, but, if you (re)read my posts, you'll see that I've already done a complete reset, and the mouse still isn't showing and the sound is still bad.

Prior to the reset, I uninstalled and re-installed devices ((locally and from the Acer tech site) and worked in real time with a Microsoft engineer to fix the problem.

Nothing worked.

I'd also add that the key markings -- letters/numbers etc - are virtually invisible without the backlight, and the backlight turns off when you don't type, so every first key depression has to be turn the backlight on, even during the day. This is a design flaw. Add this to the speakers being underneath the keyboard, and this isn't a viable system, even if it were free.

The simple fact is that the system I bought in good faith is rubbish, nobody in their right mind would want it, and I'll be returning it soon.

William_mk2 · January 25

@Kaboobly

I am really sorry for the inconvenience.

If your laptop is in warranty you can contact the warranty dept. Go to the website support.acer.com - chose your country. On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept.

Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop. You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.