Acer Nitro AN517-54-54-74JY Camera don't work It is hidden in the device manager is not available

Kidzi
Kidzi Member Posts: 3 New User
edited January 2023 in Nitro Gaming

Hello. I had Windows 10 and my camera in Laptop didn't work. It is hidden in the device manager and is not available. I did not understand what was the matter, there are no drivers on the site. the camera model is indicated there as HD User Facing, I updated Windows to 11 yesterday, and the camera worked with a bang, but today when I started the computer, the camera does not work again, is not available, I click update the driver, it checks and finds nothing, it sends Windows updates and there too there is nothing. I've looked online and can't find anything that could help. They write look for drivers and there is no driver for the camera


 [Edited the thread to add issue detail]

Answers

  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )


  • Kidzi
    Kidzi Member Posts: 3 New User

    I don't know why but my camera shows as not conected but I don't how it can be disconected?

    in device manager I cannot turn on.

    and I have no one button to turn on camera on keyboard

    There are key binds like (fn+v) on forums but it didn't help

    may be you know how I can fix it?


  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon

    what is the model of your laptop? Acer Nitro AN517-54-_ _ _ _?

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )


  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon

    maybe a malware attack (scan by downloading and installing adware cleaner, smadav and symantec/mcafee endpoint protection)

    uninstall unnecessary apps that sometimes run in the background. (use IOBit uninstaller - can be download in the same link)

    update all your drivers to the latest (use IOBit Driver Booster)

    disable startup apps using the task manager

    optimize and defragment the drive

    try System Restore

    reset using the factory image of the drive

    if all else fail, try the following:

    1. insert a usb flash drive to your laptop or desktop computer. (be sure to backup the contents of your usb flash drive)
    2. download rufus https://rufus.ie/en/, then run it.
    3. left click the drop down arrow next to the word "SELECT" and left click "DOWNLOAD" to download the original Windows 11 ISO from Microsoft. Watch the full tutorial https://www.youtube.com/watch?v=me-GmdIlbgc&ab_channel=PortalSeven
    4. after that, press START. wait for it to finish.
    5. close rufus, open your usb flash drive then run the setup executable.
    6. be sure to backup all the files in Drive C: or any drive partition where the operating system resides before doing step 5.
    7. be sure you have a good internet connection for the contents of the flash drive to be updated to the latest.
    8. as the setup runs, select delete all files, like you are installing a fresh operating system.
    9. wait and trust the process to complete.
    10. after that, download the latest official drivers from Acer. https://www.acer.com/us-en/support/drivers-and-manuals
    11. download the serial number detection utility/tool to obtain the device serial number or SNID
    12. download all the drivers, extract each, then install.
    13. hopefully, your problem will be solved.
    14. driver problems happens when you restore your operating system using the factory recovery image.
    15. after all the drivers installed and working properly. make an image of the whole drive using macrium reflect, aomei, easeus, minitool and many others. Watch the tutorial https://www.youtube.com/watch?v=x9BGn4MivJw&ab_channel=BracerJack
    16. the purpose of making your own backup image of the whole drive is to shorten the restoration process in case of problems or malware attacks.


    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )