Hello, I woke up today and saw this msg on my pc, Ive seen posts abt it but i still got questions

Daviddddd

I got some specific questions about this problem, Ive tried to figure it Out all day

billsey

That is showing that the drive has recognized an error in progress. Best to plan on replacing that drive soon before the errors get bad enough to corrupt your system. You can use any of a number of SMART utilities to see what type of error was seen.

Leostat

Does it happen every time? SMART is the thing which keeps an eye on drive health, so this is just reporting that it cant check it. Pretty odd for it to just drop off.

If you download crystal disk info, is that able to read the SMART info?

billsey

That is showing that the drive has recognized an error in progress. Best to plan on replacing that drive soon before the errors get bad enough to corrupt your system. You can use any of a number of SMART utilities to see what type of error was seen.

Daviddddd

https://community.acer.com/en/discussion/comment/1175713#Comment_1175713

Hello, I appreciate the help. I bought The Acer Nitro N50 i5-12 gaming pc which contains a 256gb ssd, Will the problem be gone if i just replace the ssd with a New one? And also id really appreciate if you could send a link of a solid and affordable ssd which would fit my pc:)

billsey

Which Nitro model do you have? The full model number should be on the same sticker as your serial number nd should look something like Nxxx-xxx-xxxx. It's likely got an NVMe SSD in an M.2 slot, but the model will help pin that down.

Daviddddd

https://community.acer.com/en/discussion/comment/1175937#Comment_1175937

Does this help?

[Edited the content to hide sensitive information]

billsey

Yes, you have an N50-610_W model, which is an Intel Comet Lake-S based system. Your system supports an NVMe SSD in that M.2 slot (also SATA, but that would be much slower). The stock drive will be either an x2 or x4 depending on the actual SKU. It will be a Hynix, Kingston or Sandisk drive, since those are the vendors they used for the 256GB drives. Are you still in warranty (most came with only one year, but you might have an extended warranty)? If in warranty backup everything on the drive that is important and contact support for a repair. If out of warranty do a backup now and order a replacement SSD with an external NVMe case. I'd likely go with a 1TB since that seems to be the best price point right now. With the new drive in the case and connected to the computer, using disk cloning software to clone the current SSD to the new one, allowing it to expand the C: partition to fill the drive. When the clone has completed successfully, shut down, remove the old SSD and put the new SSD in it's place. reassemble and boot to the new drive. You should be good to go. You can put the old drive into the external case and use Disk Management or diskpart to wipe all partitions and redo it with one big data partition and use it as a potentially not completely reliable data transfer drive.

padgett

I read the initial report as a Western Digital 512 (476) GB SN520 series. I'd boot to DOS (cmd) , run chkdsk/f, and see what happens.

leonaip

https://community.acer.com/en/discussion/678288/hello-i-woke-up-today-and-saw-this-msg-on-my-pc-ive-seen-posts-abt-it-but-i-still-got-questions

use the following apps

1. Hard Disk Validator
2. HDD Regenerator
3. Abelssoft CheckDrive 2023 v5.00

leonaip

1. press windows key on your keyboard
2. type cmd
3. left click "run as Administrator"
4. enter this on the command prompt "chkdsk /f /r /x" or "chkdsk /f /r"
5. wait for the cmd to finish
6. backup all the important data and replace the drive if you wish

billsey

Both of those options will potentially mask the problem, so you don't see it until it happens again, and again. Best to replace the faulty drive instead.

leonaip

https://community.acer.com/en/discussion/comment/1178819#Comment_1178819

yeah, much better to replace the faulty drive as soon as possible 😉