Acer Predator Helios 300 won’t turn on

retroactiv
retroactiv Member Posts: 2 New User

Ok, so here’s the deal

I was in a Discord call with my friends last night, and I forgot to charge my laptop, so it does while I’m on call.

So of course, I plug it in right away, and let it charge over night

I try to turn it on the next day, and it just won’t.

The battery light is on, the light over the turbo key turns on, and fans are running. But the keyboard won’t light up, and screen will not turn on at all.

I’ve tried multiple possible solutions, I even removed the bottom, and tried disconnecting, and reconnecting the battery, but it’s still doing the same thing.

I bought this laptop about 2 months ago and I’m really worried about it being unusable when I had just started using it.

If there is any possible solution to this issue please please PLEASE let me know. Thank you…

Answers

  • retroactiv
    retroactiv Member Posts: 2 New User

    *dies

    not does… sorry, i typed this in a hurry…

  • JackE
    JackE ACE Posts: 44,330 Trailblazer

    What is the full model number? For example, PH315-57?

    Jack E/NJ

  • Jameswalter
    Jameswalter Member Posts: 71 Troubleshooter

    Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer

  • JackE
    JackE ACE Posts: 44,330 Trailblazer

    What is the full model number? For example, PH315-57?

    Jack E/NJ

  • William_mk2
    William_mk2 Ally Posts: 4,044

    @retroactiv


    I am really sorry for the inconvenience..  Let us do the basic steps first..


    Doing the power drain and bios defaults will really help. Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.


    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

     

    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  


    Try windows x 

    go to device manager 

    expand Battery

    right click on all the items below battery – uninstall 

    Restart the computer 

     

    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 Ally Posts: 4,044

    @retroactiv


    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • JackE
    JackE ACE Posts: 44,330 Trailblazer

    What is the full model number? For example, PH315-57?

    Jack E/NJ

  • JackE
    JackE ACE Posts: 44,330 Trailblazer

    For the PH317-54, you can try resetting the battery by pressing and holding the power button for 12 seconds.

    Jack E/NJ

  • SleeplessTM
    SleeplessTM Member Posts: 1 New User

    I have just experienced the same issue and it's terrifying that something like this could happen.. I hope the answers above will work..

  • JackE
    JackE ACE Posts: 44,330 Trailblazer

    Please report back either way.

    Jack E/NJ