My A715-51G has a video dxgkrnl fatal error every time I try and use the 3050?

TheJynxedOne

Hello,

I bought my laptop this week (received Tuesday 17th on January) and had 0 issues with it at first.

However, this weekend I tried to play some games on the laptop (Football Manager 2023), which is a very low intensity game, and it caused a BSOD stating a "Video_dxgkrnl_Fatal_Error" before rebooting. Upon further investigation, this error persists almost any time I try to use the 3050. On and off charger, etc.

I have installed the latest Nvidia graphics drivers as suggested by most Google articles and it has not fixed anything, the error only occurs when I attempt to run anything on the 3050, afaik. I have not attempted running the game on the Intel Iris Xe Graphics display adapter, as I am worried about causing serious damage if I continue to BSOD.

The laptop is new, this week, I have installed all updates as required by Windows and the only other change I've made is installing the Nvidia graphics. Can provide more information as instructed, so any suggestions will be welcome.

TheJynxedOne

https://community.acer.com/en/discussion/678223/my-a715-51g-has-a-video-dxgkrnl-fatal-error-every-time-i-try-and-use-the-3050

I can't seem to edit my original post so - having just ran Football Manager on the Intel Iris Xe Graphics display adapter, I can confirm that it ran fine without a crash, so the 3050 seems to be the issue.

Thanks again.

JackE

>>>Intel Iris Xe Graphics display adapter, I can confirm that it ran fine without a crash, so the 3050 seems to be the issue.>>>

No. The game is the issue. Some moderately demanding games run better on integrated Iris GPUs than the discrete GPU. So don't try to force them to use the discrete GPU. Try some other more demanding games that might make better use of the discrete GPU.