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acer(brand new c24-1700 i5) shuts down after 2hours when it's on lockscreen and in sleep mode
hemi426
Member Posts: 6 New User
normal or some setting for power saving?
os windows 11 on acer c24-1700 i5 with 2 admin accounts
- shuts down after +/- 2h inactivety on lockscreen
- also sometimes i can't log out of my account and pc keeps singout out forever (need to hard reset the pc)
are these bugs ? can i fix that system is up to date
is acer brand going bad? think i wil go to hp for my business pc's ih this continues
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FAQ & Answers
The issues that you are having with lock screen and can't logout of account is not an Acer product issue but a Win-11 OS issue(s) that other users Win-11 users have had problems with, so search the web for these fixes like here for freezes on the lock screen or here on Account sign in issue on Windows 11
user original Windows operating system from Microsoft... do not use modded versions of Windows OS, it will mess up after Windows update.
have a good internet connection and run Windows update. if still the same, update drivers using IOBit Driver Booster.
maybe a malware attack. download and run/install adwcleaner, smadav and Symantec/McAfee Endpoint Protection.
uninstall unnecessary files or bloatwares using IOBit Uninstaller.
disable startup apps using task manager. maybe a malware is running together with the legit apps.
possible a setting for power saving.
If my answers/solutions help you, please consider hitting "Like" and "Yes".
Regards and God speed 😉
Acer Nitro 5 AN515-58
- Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores
- 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz
- RAM 8 GB DDR4 MAX 32 GB
- SSD 512 GB Nvme
- Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )
System is brand new 1 week oldand up do date
System doesn't shut down until all user are logged out and +/- 2 hours inactive
System is 1 week old only downloaded chrome Avast antivirus from day 1
It's not a internet fix like on Win 11 signing out screen
Looked into energy management and there is no setting
Some guy who wrote a store review after buying reported also the shutting down on sleepmode
Maybe it's a bug
do a System Restore
reset using factory image of the operating system
If my answers/solutions help you, please consider hitting "Like" and "Yes".
Regards and God speed 😉
Acer Nitro 5 AN515-58
- Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores
- 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz
- RAM 8 GB DDR4 MAX 32 GB
- SSD 512 GB Nvme
- Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )
Yes, your issue is with the power plan, and not obvious... In the Advanced section under editing the power plan there's likely a section that's hibernating after some time. With my desktop (different than yours) it was set to 240 minutes even though I had the screen turning off and sleep earlier. Took me a while to figure out when I had to press the power button to wake it up if I left it overnight...
Yes I figured that out but I already looked into the power plan and there is no hibernate setting
It's acting like a laptop but it's a aio I have no idea how to change the setting
i turned it off with the powercfg.exe/hibernate off in cmd i will see what happens now
It's not usually a problem with hibernate itself, but with the automatic timing to go into hibernation. Turning it off though will likely mask the behavior. :)
Seems to work for now so 1 problem solved, now I need to tackle the signing off issue
1 out of 10 times it stays at signing out screen there are 2 accounts on the computer I only downloaded chrome and office app have no idee why it's doing that
Would turning to a local account
fix the problem?