ACER p244W I am having issues where a monitor alarm is turning on out of the blue

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Dragontongue
Dragontongue Member Posts: 3 New User
edited January 2023 in Monitors

I have a pair of P244W monitors and now I am having issues where a monitor alarm is turning on out of the blue. but its only on during certain games and in certain windows.


Final Fantasy 14 during cutscenes and the character select window.

Overwatch 2 during the start of the match and character select.


I have attempted a power reset, by turning both monitor's off unpluging all cables and holding the power, but the noise returns. It makes a loud Blaring alarm sound.

 [Edited the thread to add issue detail]

Answers

  • JackE
    JackE ACE Posts: 44,549 Trailblazer
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    How long ago did this start to happen? A few hours ago? A day? A week? A month? Might help if you could reveal the PC that's driving them.

    Jack E/NJ

  • Dragontongue
    Dragontongue Member Posts: 3 New User
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    Started happening a week ago,


    here is my DXDiag


     Operating System: Windows 10 Home 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)

                    Language: English (Regional Setting: English)

         System Manufacturer: System manufacturer

                System Model: System Product Name

                        BIOS: BIOS Date: 01/06/21 19:20:02 Ver: 05.0000D (type: BIOS)

                   Processor: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz

                      Memory: 32768MB RAM

         Available OS Memory: 32682MB RAM

                   Page File: 13230MB used, 24570MB available

                 Windows Dir: C:\WINDOWS

             DirectX Version: DirectX 12

         DX Setup Parameters: Not found

            User DPI Setting: 96 DPI (100 percent)

          System DPI Setting: 96 DPI (100 percent)

             DWM DPI Scaling: Disabled

                    Miracast: Available, with HDCP

    Microsoft Graphics Hybrid: Not Supported

     DirectX Database Version: 1.0.8

              DxDiag Version: 10.00.19041.2075 64bit Unicode


    ------------

    DxDiag Notes

    ------------

         Display Tab 1: No problems found.

         Display Tab 2: No problems found.

           Sound Tab 1: No problems found.

           Sound Tab 2: No problems found.

             Input Tab: No problems found.


    --------------------

    DirectX Debug Levels

    --------------------

    Direct3D:   0/4 (retail)

    DirectDraw: 0/4 (retail)

    DirectInput: 0/5 (retail)

    DirectMusic: 0/5 (retail)

    DirectPlay: 0/9 (retail)

    DirectSound: 0/5 (retail)

    DirectShow: 0/6 (retail)


    ---------------

    Display Devices

    ---------------

              Card name: AMD Radeon RX 7900 XT

           Manufacturer: Advanced Micro Devices, Inc.

              Chip type: AMD Radeon Graphics Processor (0x744C)

               DAC type: Internal DAC(400MHz)

            Device Type: Full Device (POST)

             Device Key: Enum\PCI\VEN_1002&DEV_744C&SUBSYS_10021002&REV_CC

          Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

     Device Problem Code: No Problem

     Driver Problem Code: Unknown

         Display Memory: 36764 MB

       Dedicated Memory: 20423 MB

          Shared Memory: 16340 MB

           Current Mode: 1920 x 1080 (32 bit) (60Hz)

            HDR Support: Not Supported

       Display Topology: Extend

     Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

        Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.150391,0.059570), White Point(0.313477,0.329102)

      Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

           Monitor Name: Generic PnP Monitor

          Monitor Model: P244W

             Monitor Id: ACR005E

            Native Mode: 1920 x 1080(p) (59.988Hz)

            Output Type: HDMI

    Monitor Capabilities: HDR Not Supported

    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

         Advanced Color: Not Supported

            Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0387257.inf_amd64_2bad414de55bd916\B387324\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0387257.inf_amd64_2bad414de55bd916\B387324\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0387257.inf_amd64_2bad414de55bd916\B387324\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0387257.inf_amd64_2bad414de55bd916\B387324\amdxc64.dll

     Driver File Version: 31.00.14000.62003 (English)

         Driver Version: 31.0.14000.62003

            DDI Version: 12

         Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

           Driver Model: WDDM 2.7

     Hardware Scheduling: Supported:False Enabled:False

     Graphics Preemption: Primitive

     Compute Preemption: DMA

               Miracast: Not Supported

         Detachable GPU: No

     Hybrid Graphics GPU: Not Supported

         Power P-states: Not Supported

         Virtualization: Paravirtualization

             Block List: DISABLE_HWSCH

     Catalog Attributes: Universal:False Declarative:True

      Driver Attributes: Final Retail

       Driver Date/Size: 1/5/2023 4:00:00 PM, 1831360 bytes

            WHQL Logo'd: Yes

        WHQL Date Stamp: Unknown

      Device Identifier: {D7B71EE2-370C-11CF-8181-B20663C2D235}

              Vendor ID: 0x1002

              Device ID: 0x744C

              SubSys ID: 0x10021002

            Revision ID: 0x00CC

     Driver Strong Name: oem27.inf:cb0ae414a2a52e18:ati2mtag_Navi31:31.0.14000.62003:PCI\VEN_1002&DEV_744C&REV_CC

         Rank Of Driver: 00CF2000

            Video Accel: Unknown

            DXVA2 Modes: {C58B9A06-7E89-11E1-BB00-70B34824019B} DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT {D1C20509-AE7B-4E72-AE3B-49F88D58992F} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {B8BE4CCB-CF53-46BA-8D59-D6B8A6DA5D2A} {2D80BED6-9CAC-4835-9E91-327BBC4F9EE8} {603A4756-A864-4F91-BB62-2C935B7A1391} {84AD67F6-4C21-419A-9F0B-24F0578906C1} 

         Deinterlace Caps: n/a

           D3D9 Overlay: Not Supported

                DXVA-HD: Not Supported

           DDraw Status: Enabled

             D3D Status: Enabled

             AGP Status: Enabled

          MPO MaxPlanes: 1

               MPO Caps: Not Supported

            MPO Stretch: Not Supported

        MPO Media Hints: Not Supported

            MPO Formats: Not Supported

       PanelFitter Caps: Not Supported

     PanelFitter Stretch: Not Supported

      Component Drivers:

                Driver Name: Unknown

             Driver Version: Unknown

                Driver Date: Unknown

            Driver Provider: Unknown

         Catalog Attributes: N/A


              Card name: AMD Radeon RX 7900 XT

           Manufacturer: Advanced Micro Devices, Inc.

              Chip type: AMD Radeon Graphics Processor (0x744C)

               DAC type: Internal DAC(400MHz)

            Device Type: Full Device (POST)

             Device Key: Enum\PCI\VEN_1002&DEV_744C&SUBSYS_10021002&REV_CC

          Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

     Device Problem Code: No Problem

     Driver Problem Code: Unknown

         Display Memory: 36764 MB

       Dedicated Memory: 20423 MB

          Shared Memory: 16340 MB

           Current Mode: 1920 x 1080 (32 bit) (60Hz)

            HDR Support: Not Supported

       Display Topology: Extend

     Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

        Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.150391,0.059570), White Point(0.313477,0.329102)

      Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

           Monitor Name: Generic PnP Monitor

          Monitor Model: P244W

             Monitor Id: ACR005E

            Native Mode: 1920 x 1080(p) (59.988Hz)

            Output Type: Displayport External

    Monitor Capabilities: HDR Not Supported

    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

         Advanced Color: Not Supported

            Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0387257.inf_amd64_2bad414de55bd916\B387324\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0387257.inf_amd64_2bad414de55bd916\B387324\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0387257.inf_amd64_2bad414de55bd916\B387324\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0387257.inf_amd64_2bad414de55bd916\B387324\amdxc64.dll

     Driver File Version: 31.00.14000.62003 (English)

         Driver Version: 31.0.14000.62003

            DDI Version: 12

         Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

           Driver Model: WDDM 2.7

     Hardware Scheduling: Supported:False Enabled:False

     Graphics Preemption: Primitive

     Compute Preemption: DMA

               Miracast: Not Supported

         Detachable GPU: No

     Hybrid Graphics GPU: Not Supported

         Power P-states: Not Supported

         Virtualization: Paravirtualization

             Block List: DISABLE_HWSCH

     Catalog Attributes: Universal:False Declarative:True

      Driver Attributes: Final Retail

       Driver Date/Size: 1/5/2023 4:00:00 PM, 1831360 bytes

            WHQL Logo'd: Yes

        WHQL Date Stamp: Unknown

      Device Identifier: {D7B71EE2-370C-11CF-8181-B20663C2D235}

              Vendor ID: 0x1002

              Device ID: 0x744C

              SubSys ID: 0x10021002

            Revision ID: 0x00CC

     Driver Strong Name: oem27.inf:cb0ae414a2a52e18:ati2mtag_Navi31:31.0.14000.62003:PCI\VEN_1002&DEV_744C&REV_CC

         Rank Of Driver: 00CF2000

            Video Accel: Unknown

            DXVA2 Modes: {C58B9A06-7E89-11E1-BB00-70B34824019B} DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT {D1C20509-AE7B-4E72-AE3B-49F88D58992F} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {B8BE4CCB-CF53-46BA-8D59-D6B8A6DA5D2A} {2D80BED6-9CAC-4835-9E91-327BBC4F9EE8} {603A4756-A864-4F91-BB62-2C935B7A1391} {84AD67F6-4C21-419A-9F0B-24F0578906C1} 

         Deinterlace Caps: n/a

           D3D9 Overlay: Not Supported

                DXVA-HD: Not Supported

           DDraw Status: Enabled

             D3D Status: Enabled

             AGP Status: Enabled

          MPO MaxPlanes: 1

               MPO Caps: Not Supported

            MPO Stretch: Not Supported

        MPO Media Hints: Not Supported

            MPO Formats: Not Supported

       PanelFitter Caps: Not Supported

     PanelFitter Stretch: Not Supported

  • JackE
    JackE ACE Posts: 44,549 Trailblazer
    Options

    Open Control Panel. Search 'restore point'. Click 'create a restore point' left pane. If System Protection is turned on in the box that pops up, click System Restore button. Click next. Do you see an automatic restore point with a date stamp about a week ago?

    Jack E/NJ

  • Dragontongue
    Dragontongue Member Posts: 3 New User
    Options

    no restore point, but after my monitors' screaming at me for most of the night, I was able to diagnose the issue. Apparently these monitor's have issues anytime they go above 300 FPS, and go into alarm mode. Will have to look at getting new monitors.

  • JackE
    JackE ACE Posts: 44,549 Trailblazer
    Options

    >>>. Apparently these monitor's have issues anytime they go above 300 FPS>>>

    What? Specs suggest 75 max for these vintage screens.

    Jack E/NJ