Laptop Swfit 5 - SF 514. Blue screen error. Windows 11

Sydneyer
Sydneyer Member Posts: 3 New User

My laptop appears irregularly blue screen.

It shows Windows Stop Code 0xC000021A

Some suggests to detach and attach battery but it s not easy to open it because I need to open the back of cover.

If anyone has the solution, please share it.


Thank you

Answers

  • StevenGen
    StevenGen ACE Posts: 12,174 Trailblazer
    edited January 2023

    The 0xC000021A error is because the Winlogon.exe or Csrss.exe stops working. This happens if there are corrupt system files in the laptop and there was a failed upgrade. Incomplete installation of a software program.

    You need to reset the laptop in Win-11, type in System Recovery then Reset this PC then you will get this screen below and use the "Keep my files" and reset, after this your Win-11 shoy=uld be recovered to its fisrt settings and all your corrupted files should be fixed.



  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    There are actually several other things than can give that error code. Can you take a picture of the BSOD? That often points to the actual module with issues. A SFC scan will sometimes clean it up if it's just a couple of corrupted files and doesn't require a reset.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.