Bought a new Acer Predator Helios 300 PH317-55-91AT yesterday.
Had a few hours to play with it, but it freezes spontaniously.
Today I tried to fix the problem.
The problem seems to come from the touchpad. It occurs the most when scrolling (2 finger scroll), but it also happens with clicking (tap).
I've complete all Windows (11) updates. Didn't help.
I've installed the synaptics driver from the acer website. Didn't help.
I updated the BIOS to the latest version (1.14). Didn't help.
I updated NVIDIA drivers. Didn't help.
I thought it was a Google Chrome problem, disabled hardware accelleration. Didn't help.
This problem doesn't only happen in Chrome, but also in the start menu and Windows settings.
The keyboard backlight turns on when touched, but I get no reaction at all. CTRL-ALT-DEL, CTRL-SHIFT-ESC won't work The only solution is keeping the power button pressed down and shut the system down.
I've been using Linux (Fedora) for over 2 decades on my personal laptops, but have been using Windows on my business laptops and have admin knowledge. But I don't know how to fix this. I want to try Windows 11, but this doesn't give me any trustable results. But I think it must work, you people are using it too.
Help? (This is the second time I've typed this text. Had to reboot after a freeze.)
