I have reinstalled pc and all ok but only app dts x ultra-don't work.

LUCAS1870
LUCAS1870 Member Posts: 3 New User
edited January 2023 in Predator Laptops

Hi,

i have reinstall pc and all ok but only app dts x ultra dont work.

i have reinstall dts x ultra and relative dirver but anything to do.

do you have suggestion?

thankyou

 [Edited the thread to add issue detail]



Best Answers

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Answer ✓

    Uninstall your DTS apps & Realtek Audio driver and reboot. A generic driver will get installed automatically. Next, install your Realtek driver from Acer support site. Reboot after it installs successfully. Now, within the extracted Realtek driver, there will be a folder named 3rd party or something similar. Here you'll find both DTS:Unbound and DTS X Ultra driver and apps separately. Install them. Worked fine for me.

    Trying to do my best here - Your happy Predator owner =)!
  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon
    Answer ✓

    try the following:

    1. insert a usb flash drive to your laptop or desktop computer. (be sure to backup the contents of your usb flash drive)
    2. download rufus https://rufus.ie/en/, then run it.
    3. left click the drop down arrow next to the word "SELECT" and left click "DOWNLOAD" to download the original Windows 11 ISO from Microsoft. Watch the full tutorial https://www.youtube.com/watch?v=me-GmdIlbgc&ab_channel=PortalSeven
    4. after that, press START. wait for it to finish.
    5. close rufus, open your usb flash drive then run the setup executable.
    6. be sure to backup all the files in Drive C: or any drive partition where the operating system resides before doing step 5.
    7. be sure you have a good internet connection for the contents of the flash drive to be updated to the latest.
    8. as the setup runs, select delete all files, like you are installing a fresh operating system.
    9. wait and trust the process to complete.
    10. after that, download the latest official drivers from Acer. https://www.acer.com/us-en/support/drivers-and-manuals
    11. download the serial number detection utility/tool to obtain the device serial number or SNID
    12. download all the drivers, extract each, then install.
    13. hopefully, your problem will be solved.
    14. driver problems happens when you restore your operating system using the factory recovery image.
    15. after all the drivers installed and working properly. make an image of the whole drive using macrium reflect, aomei, easeus, minitool and many others. Watch the tutorial https://www.youtube.com/watch?v=x9BGn4MivJw&ab_channel=BracerJack
    16. the purpose of making your own backup image of the whole drive is to shorten the restoration process in case of problems or malware attacks.


    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )


Answers

  • Jack22
    Jack22 ACE Posts: 4,206 Pathfinder
    Click on 'Yes' if the comment answers your question!
  • LUCAS1870
    LUCAS1870 Member Posts: 3 New User

    hi,

    thanks but i read it and i have read all topic for the problem. i make anything (install,unistall,update drivers ecc.. apox,apoultraservice eccc) but the app DTS:X ULTRA don't work.

    i have no idea for resolve the problem.

    help me?

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Answer ✓

    Uninstall your DTS apps & Realtek Audio driver and reboot. A generic driver will get installed automatically. Next, install your Realtek driver from Acer support site. Reboot after it installs successfully. Now, within the extracted Realtek driver, there will be a folder named 3rd party or something similar. Here you'll find both DTS:Unbound and DTS X Ultra driver and apps separately. Install them. Worked fine for me.

    Trying to do my best here - Your happy Predator owner =)!
  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon
    Answer ✓

    try the following:

    1. insert a usb flash drive to your laptop or desktop computer. (be sure to backup the contents of your usb flash drive)
    2. download rufus https://rufus.ie/en/, then run it.
    3. left click the drop down arrow next to the word "SELECT" and left click "DOWNLOAD" to download the original Windows 11 ISO from Microsoft. Watch the full tutorial https://www.youtube.com/watch?v=me-GmdIlbgc&ab_channel=PortalSeven
    4. after that, press START. wait for it to finish.
    5. close rufus, open your usb flash drive then run the setup executable.
    6. be sure to backup all the files in Drive C: or any drive partition where the operating system resides before doing step 5.
    7. be sure you have a good internet connection for the contents of the flash drive to be updated to the latest.
    8. as the setup runs, select delete all files, like you are installing a fresh operating system.
    9. wait and trust the process to complete.
    10. after that, download the latest official drivers from Acer. https://www.acer.com/us-en/support/drivers-and-manuals
    11. download the serial number detection utility/tool to obtain the device serial number or SNID
    12. download all the drivers, extract each, then install.
    13. hopefully, your problem will be solved.
    14. driver problems happens when you restore your operating system using the factory recovery image.
    15. after all the drivers installed and working properly. make an image of the whole drive using macrium reflect, aomei, easeus, minitool and many others. Watch the tutorial https://www.youtube.com/watch?v=x9BGn4MivJw&ab_channel=BracerJack
    16. the purpose of making your own backup image of the whole drive is to shorten the restoration process in case of problems or malware attacks.


    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )


  • LUCAS1870
    LUCAS1870 Member Posts: 3 New User

    thanks at all,

    i resolve the problem with this topic:

    for all with the same problem, the procedure is to be done exactly STEP by STEP an repeat the procedure almost twice.

    for me after two o three attempts worked. I DON’T KNOW and I didn’t understand why


  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon

    Glad that you got your issue solved.

    Trying to do my best here - Your happy Predator owner =)!