Hey everyone,
Starting a few days ago my Aspire A715-42G has been getting regular BSODs (every few hours of usage, sometimes even more often). I don't think it's connected to any specific software installs, there may have been automatic windows upgrades though.
There's been different error codes (IRQL_Not_less and ntfs.sys as the most common ones) and I've tried most fixes I've found online without any success. I've included the most recent minidumps here as I hope those might help, but I am running out of ideas on how to fix this myself. I also have a complete memory dump from a recent crash I could share if needed. I have a suspicion it may be related to the Mediathek MT7921 Drivers as they have been causing various small problems ever since I first got this laptop, but I've upgraded and replaced them various times without that fixing it so I'm not sure.
Kind regards
Olopi
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* *
* Bugcheck Analysis *
* *
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IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000082, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff806476ca96d, address which referenced memory
Debugging Details:
------------------
*** WARNING: Unable to verify timestamp for amdkmdag.sys
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 1609
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 2823
Key : Analysis.Init.CPU.mSec
Value: 296
Key : Analysis.Init.Elapsed.mSec
Value: 33413
Key : Analysis.Memory.CommitPeak.Mb
Value: 95
FILE_IN_CAB: 010723-13515-01.dmp
TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b
DUMP_FILE_ATTRIBUTES: 0x808
Kernel Generated Triage Dump
BUGCHECK_CODE: a
BUGCHECK_P1: 82
BUGCHECK_P2: 2
BUGCHECK_P3: 1
BUGCHECK_P4: fffff806476ca96d
WRITE_ADDRESS: fffff8064811c468: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
0000000000000082
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: System
TRAP_FRAME: ffffd2835c308fe0 -- (.trap 0xffffd2835c308fe0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000082 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff806476ca96d rsp=ffffd2835c309170 rbp=ffffd2835c309270
r8=0000000000000001 r9=0000000000000000 r10=0000000000000000
r11=ffffac0560f95200 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
nt!KeWaitForSingleObject+0x1ed:
fffff806`476ca96d 0000 add byte ptr [rax],al ds:00000000`00000082=??
Resetting default scope
MISALIGNED_IP:
nt!KeWaitForSingleObject+1ed
fffff806`476ca96d 0000 add byte ptr [rax],al
STACK_TEXT:
ffffd283`5c308e98 fffff806`4783dda9 : 00000000`0000000a 00000000`00000082 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
ffffd283`5c308ea0 fffff806`47839434 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
ffffd283`5c308fe0 fffff806`476ca96d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x474
ffffd283`5c309170 fffff806`7f382320 : 00000000`00000000 ffffac05`644a4240 ffffac05`00000000 fffff806`7f4211c6 : nt!KeWaitForSingleObject+0x1ed
ffffd283`5c309510 00000000`00000000 : ffffac05`644a4240 ffffac05`00000000 fffff806`7f4211c6 00000000`00000000 : amdkmdag+0x232320
SYMBOL_NAME: amdkmdag+232320
MODULE_NAME: hardware
IMAGE_NAME: hardware
STACK_COMMAND: .cxr; .ecxr ; kb
FAILURE_BUCKET_ID: IP_MISALIGNED
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {201b0e5d-db2a-63d2-77be-8ce8ff234750}
Followup: MachineOwner
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* *
* Bugcheck Analysis *
* *
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PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except.
Typically the address is just plain bad or it is pointing at freed memory.
Arguments:
Arg1: ffffc48ae7e0d000, memory referenced.
Arg2: 0000000000000002, value 0 = read operation, 1 = write operation.
Arg3: fffff8006f686c14, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 0000000000000002, (reserved)
Debugging Details:
------------------
KEY_VALUES_STRING: 1
Key : AV.Type
Value: Write
Key : Analysis.CPU.mSec
Value: 1124
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 25227
Key : Analysis.Init.CPU.mSec
Value: 530
Key : Analysis.Init.Elapsed.mSec
Value: 41286
Key : Analysis.Memory.CommitPeak.Mb
Value: 102
FILE_IN_CAB: 010723-13562-01.dmp
TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b
DUMP_FILE_ATTRIBUTES: 0x808
Kernel Generated Triage Dump
BUGCHECK_CODE: 50
BUGCHECK_P1: ffffc48ae7e0d000
BUGCHECK_P2: 2
BUGCHECK_P3: fffff8006f686c14
BUGCHECK_P4: 2
READ_ADDRESS: fffff8006a71c468: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
ffffc48ae7e0d000
MM_INTERNAL_CODE: 2
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: svchost.exe
TRAP_FRAME: ffffc48ae7e0a860 -- (.trap 0xffffc48ae7e0a860)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=ffffc48ae7e0aa78 rbx=0000000000000000 rcx=ffffc48ae7e0d001
rdx=ffffbf80c081e731 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8006f686c14 rsp=ffffc48ae7e0a9f8 rbp=0000000000000000
r8=ffffffffffffda76 r9=ffffc48ae7e0aba8 r10=0000000000000048
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na pe nc
Ntfs!memcpy+0x54:
fffff800`6f686c14 448859ff mov byte ptr [rcx-1],r11b ds:ffffc48a`e7e0d000=??
Resetting default scope
STACK_TEXT:
ffffc48a`e7e0a638 fffff800`69e8132f : 00000000`00000050 ffffc48a`e7e0d000 00000000`00000002 ffffc48a`e7e0a860 : nt!KeBugCheckEx
ffffc48a`e7e0a640 fffff800`69c53cac : 02d38f5c`02d38f88 00000000`00000002 ffffc48a`e7e0a7f9 00000000`00000000 : nt!MiSystemFault+0x23059f
ffffc48a`e7e0a740 fffff800`69e39329 : 00000000`00289c8c 0de98820`0de98878 ffff9409`bb38d1b0 00000000`0303082a : nt!MmAccessFault+0x29c
ffffc48a`e7e0a860 fffff800`6f686c14 : fffff800`6f672aca ffff9409`b5fc7bf8 02d39520`02d3946c ffff7847`9a74539f : nt!KiPageFault+0x369
ffffc48a`e7e0a9f8 fffff800`6f672aca : ffff9409`b5fc7bf8 02d39520`02d3946c ffff7847`9a74539f ffff9409`bb38d1b0 : Ntfs!memcpy+0x54
ffffc48a`e7e0aa00 fffff800`6f7aba1a : ffff840b`a8629160 00000000`70040000 08ffc48a`e7e0aba8 a302310c`c3bfd708 : Ntfs!NtfsCheckMappingPairs+0xaa
ffffc48a`e7e0aa60 e5d98910`31008467 : 2031ff06`abb02041 63f60620`413855eb 0005015c`a94041fd b0000000`00000000 : Ntfs!NtfsCheckAttributeRecord+0x3aa
ffffc48a`e7e0aab0 2031ff06`abb02041 : 63f60620`413855eb 0005015c`a94041fd b0000000`00000000 00000000`40000000 : 0xe5d98910`31008467
ffffc48a`e7e0aab8 63f60620`413855eb : 0005015c`a94041fd b0000000`00000000 00000000`40000000 20000400`00001804 : 0x2031ff06`abb02041
ffffc48a`e7e0aac0 0005015c`a94041fd : b0000000`00000000 00000000`40000000 20000400`00001804 24000000`20000000 : 0x63f60620`413855eb
ffffc48a`e7e0aac8 b0000000`00000000 : 00000000`40000000 20000400`00001804 24000000`20000000 ff003000`33004900 : 0x0005015c`a94041fd
ffffc48a`e7e0aad0 00000000`40000000 : 20000400`00001804 24000000`20000000 ff003000`33004900 ffffffff`ffffffff : 0xb0000000`00000000
ffffc48a`e7e0aad8 20000400`00001804 : 24000000`20000000 ff003000`33004900 ffffffff`ffffffff ffffffff`ffffffff : 0x40000000
ffffc48a`e7e0aae0 24000000`20000000 : ff003000`33004900 ffffffff`ffffffff ffffffff`ffffffff ffffffff`ffffffff : 0x20000400`00001804
ffffc48a`e7e0aae8 ff003000`33004900 : ffffffff`ffffffff ffffffff`ffffffff ffffffff`ffffffff 00000000`0003ffff : 0x24000000`20000000
ffffc48a`e7e0aaf0 ffffffff`ffffffff : ffffffff`ffffffff ffffffff`ffffffff 00000000`0003ffff 00000000`68000001 : 0xff003000`33004900
ffffc48a`e7e0aaf8 ffffffff`ffffffff : ffffffff`ffffffff 00000000`0003ffff 00000000`68000001 38000800`00001809 : 0xffffffff`ffffffff
ffffc48a`e7e0ab00 ffffffff`ffffffff : 00000000`0003ffff 00000000`68000001 38000800`00001809 24000000`30000000 : 0xffffffff`ffffffff
ffffc48a`e7e0ab08 00000000`0003ffff : 00000000`68000001 38000800`00001809 24000000`30000000 5f004600`58005400 : 0xffffffff`ffffffff
ffffc48a`e7e0ab10 00000000`68000001 : 38000800`00001809 24000000`30000000 5f004600`58005400 41005400`41004400 : 0x3ffff
ffffc48a`e7e0ab18 38000800`00001809 : 24000000`30000000 5f004600`58005400 41005400`41004400 05000000`00000000 : 0x68000001
ffffc48a`e7e0ab20 24000000`30000000 : 5f004600`58005400 41005400`41004400 05000000`00000000 01000500`00000000 : 0x38000800`00001809
ffffc48a`e7e0ab28 5f004600`58005400 : 41005400`41004400 05000000`00000000 01000500`00000000 c7000000`01000000 : 0x24000000`30000000
ffffc48a`e7e0ab30 41005400`41004400 : 05000000`00000000 01000500`00000000 c7000000`01000000 00000000`00000533 : 0x5f004600`58005400
ffffc48a`e7e0ab38 05000000`00000000 : 01000500`00000000 c7000000`01000000 00000000`00000533 05000000`5f0099ac : 0x41005400`41004400
ffffc48a`e7e0ab40 01000500`00000000 : c7000000`01000000 00000000`00000533 05000000`5f0099ac 04000000`5f009996 : 0x05000000`00000000
ffffc48a`e7e0ab48 c7000000`01000000 : 00000000`00000533 05000000`5f0099ac 04000000`5f009996 00000000`5f0095e8 : 0x01000500`00000000
ffffc48a`e7e0ab50 00000000`00000533 : 05000000`5f0099ac 04000000`5f009996 00000000`5f0095e8 ff000002`e7000000 : 0xc7000000`01000000
ffffc48a`e7e0ab58 05000000`5f0099ac : 04000000`5f009996 00000000`5f0095e8 ff000002`e7000000 70114779`82ffffff : 0x533
ffffc48a`e7e0ab60 04000000`5f009996 : 00000000`5f0095e8 ff000002`e7000000 70114779`82ffffff a4000000`01005400 : 0x05000000`5f0099ac
ffffc48a`e7e0ab68 00000000`5f0095e8 : ff000002`e7000000 70114779`82ffffff a4000000`01005400 09000100`00001c01 : 0x04000000`5f009996
ffffc48a`e7e0ab70 ff000002`e7000000 : 70114779`82ffffff a4000000`01005400 09000100`00001c01 0901d861`d21b6a87 : 0x5f0095e8
ffffc48a`e7e0ab78 70114779`82ffffff : a4000000`01005400 09000100`00001c01 0901d861`d21b6a87 5e01d861`d21b6a87 : 0xff000002`e7000000
ffffc48a`e7e0ab80 a4000000`01005400 : 09000100`00001c01 0901d861`d21b6a87 5e01d861`d21b6a87 0901d922`3e3db793 : 0x70114779`82ffffff
ffffc48a`e7e0ab88 09000100`00001c01 : 0901d861`d21b6a87 5e01d861`d21b6a87 0901d922`3e3db793 0001d861`d21b6a87 : 0xa4000000`01005400
ffffc48a`e7e0ab90 0901d861`d21b6a87 : 5e01d861`d21b6a87 0901d922`3e3db793 0001d861`d21b6a87 00000000`00000090 : 0x09000100`00001c01
ffffc48a`e7e0ab98 5e01d861`d21b6a87 : 0901d922`3e3db793 0001d861`d21b6a87 00000000`00000090 20000000`00000090 : 0x0901d861`d21b6a87
ffffc48a`e7e0aba0 0901d922`3e3db793 : 0001d861`d21b6a87 00000000`00000090 20000000`00000090 09000000`00000000 : 0x5e01d861`d21b6a87
ffffc48a`e7e0aba8 0001d861`d21b6a87 : 00000000`00000090 20000000`00000090 09000000`00000000 73006200`75007300 : 0x0901d922`3e3db793
ffffc48a`e7e0abb0 00000000`00000090 : 20000000`00000090 09000000`00000000 73006200`75007300 78006500`2e007400 : 0x0001d861`d21b6a87
ffffc48a`e7e0abb8 20000000`00000090 : 09000000`00000000 73006200`75007300 78006500`2e007400 37000100`00006500 : 0x90
ffffc48a`e7e0abc0 09000000`00000000 : 73006200`75007300 78006500`2e007400 37000100`00006500 00000000`00000000 : 0x20000000`00000090
ffffc48a`e7e0abc8 73006200`75007300 : 78006500`2e007400 37000100`00006500 00000000`00000000 18000000`00000000 : 0x09000000`00000000
ffffc48a`e7e0abd0 78006500`2e007400 : 37000100`00006500 00000000`00000000 18000000`00000000 91000000`03000000 : 0x73006200`75007300
ffffc48a`e7e0abd8 37000100`00006500 : 00000000`00000000 18000000`00000000 91000000`03000000 a0000000`00000000 : 0x78006500`2e007400
ffffc48a`e7e0abe0 00000000`00000000 : 18000000`00000000 91000000`03000000 a0000000`00000000 01000000`90000000 : 0x37000100`00006500
SYMBOL_NAME: Ntfs!memcpy+54
MODULE_NAME: Ntfs
IMAGE_NAME: Ntfs.sys
IMAGE_VERSION: 10.0.22621.1028
STACK_COMMAND: .cxr; .ecxr ; kb
BUCKET_ID_FUNC_OFFSET: 54
FAILURE_BUCKET_ID: AV_W_(null)_Ntfs!memcpy
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {2ecc2527-a78b-104f-5cc6-f714fbc909cd}
Followup: MachineOwner
---------
[Edited the thread to add issue detail]
