Aspire 5 A515-55 will not turn on or charge

NoIdea14
NoIdea14 Member Posts: 4 New User

The laptop is roughly 2.5 years old. A battery critical message appeared on the screen so I plugged in the charger but nothing happened. I tried a brand new charger still nothing. A blue light will flash 5 times if the power button is held down. I have tried resetting the battery with a pin. Please can someone help me

Answers

  • xperamis
    xperamis Member Posts: 87 Fixer WiFi Icon

    Okay it's not turning on , But is it charging?

    The indicator lighting up ?

    Click on 'Yes' for the question on bottom , if youre happy with my answer❤️

  • NoIdea14
    NoIdea14 Member Posts: 4 New User

    It’s not doing either - no lights, not turning on 🙄

  • NoIdea14
    NoIdea14 Member Posts: 4 New User

    I also tried leaving the charger in for 6 to 8 hours but still nothing - anyone got a miracle cure 🔮

  • Puraw
    Puraw ACE, Member Posts: 13,203 Trailblazer

    @NoIdea14

    See if your laptop turns on without a battery: Remove the back cover, disconnect the battery connector from the mother board (under the tape) with your finger nails, close the back cover without screwing it and connect your power adapter, press the power button.

    if this works you have a dead battery.

  • NoIdea14
    NoIdea14 Member Posts: 4 New User

    Thank you for your reply - this didn’t work. Do you have any other ideas to help ?