predator helios 300 My geforce game ready drivers is almost 6 months old and I have not updated it

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  • Muhil
    Muhil Member Posts: 465 Practitioner WiFi Icon
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    After doing express installation im having network issues i dont know why?

    @AnhEZ28 @Leostat @xapim@xDuelG@xDuelG

  • Muhil
    Muhil Member Posts: 465 Practitioner WiFi Icon
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    i tried uinstalling it and reinstalling from acer support website then my internet is working well

  • Muhil
    Muhil Member Posts: 465 Practitioner WiFi Icon
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    can drivers cause network issues ? @XdxD

  • Muhil
    Muhil Member Posts: 465 Practitioner WiFi Icon
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    i mean new drivers that are released often

  • Muhil
    Muhil Member Posts: 465 Practitioner WiFi Icon
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    please reply @AnhEZ28 @Acer-Brad

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
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    The GPU driver can not cause network issues , its most likley unconnected.


    What issue are you having? Also please keep in mind this is a community forum! We will reply but its when we can be around :)

  • Muhil
    Muhil Member Posts: 465 Practitioner WiFi Icon
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    im having issues connecting to the internet only after i update my nvidea grphics drivers . I kinda know its not the reason but i have tried many times uninstallling and installing same issue is happening

  • Muhil
    Muhil Member Posts: 465 Practitioner WiFi Icon
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    is it because im not using the vga driver that acer provided may anything with laptop customizations or something

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
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    Nope, nothing to do with the graphics driver! They are totally differnt bits of the computer and the drivers dont interact . I would update the grpahics driver and then when the network dosnt work we try to troubleshoot that


    next time it fails, could you try in a command line


    ping 8.8.8.8


    ping google.com


    This will check first if you can send a ping, and second if DNS works. To troubleshoot networking we start at the bottom and work up

  • Muhil
    Muhil Member Posts: 465 Practitioner WiFi Icon
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    updated to the version of driver where they released support ada lovlace architecture

    can that be the issue

    @Leostat

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
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    No.


    Graphics drivers won't effect networking

  • Muhil
    Muhil Member Posts: 465 Practitioner WiFi Icon
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    ok but @JackE told not to update if not facing issues and use only generic drivers for laptop

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
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    The generic drivers is more an Intel / and thing from years ago, and has mostly been resolved an all but the most niche laptops


    And the issues would be in graphics, performance, switching, power use etc, not in networking


    Nvidia drivers have no impact on networking

  • Muhil
    Muhil Member Posts: 465 Practitioner WiFi Icon
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    Ok how to troubleshoot like its having issues only if i connect to my college wifi?

    @Leostat

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
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    Start with the pings, although given its a school network it may not work


    College IT support should be the first port of call!

  • Muhil
    Muhil Member Posts: 465 Practitioner WiFi Icon
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    there is complete loss of all my packets if i ping google.com

  • Muhil
    Muhil Member Posts: 465 Practitioner WiFi Icon
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    when connected to college wifi

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
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    But does it resolve google to an address? Given its a controled network ping cant really show us anything as we dont know if it should work


    If DNS is working, it suggests that the issue is with the network, have you raised it with the IT dep?

  • Muhil
    Muhil Member Posts: 465 Practitioner WiFi Icon
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    no think the issue was i setted my college wifi as private network in wifi settings

    i think now its working properly with my latest graphics drivers