Faulty ACTAB1021 SN not recognised

Dozy
Dozy Member Posts: 1 New User
edited January 2023 in Tablets

I cannot turn the machine on now that the battery has been exhausted and recharged. When there was power it would not turn off and the volume buttons did not work. I tried both the power and volume button reboot and the pin in the reset button method to no avail. It is only about 18 months old, so may be out of warranty but it should not be unusable this quickly. Currently the battery show 98% so lack of battery is not the issue.I have tried to email and phone tech support but as the SN is too short I cannot make contact, any help greatly appreciated.

Answers

  • billsey
    billsey ACE Posts: 31,700 Trailblazer

    SN not recognized is because that model is supported directly by the vendor it was built for, not by Acer. Who did you get it from?

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