Aspire-A515-57 webcam detected in Windows 11 but not Ubuntu 22.04

I just got my Acer laptop less than 1 week ago. I installed Ubuntu (the laptop is now dual boot) and tried to video call on discord but clicking on the video icon didn't show a video feed from my Acer laptop's front-facing camera. I also tried guvcview and cheese, neither of which could access the video device.

Running guvcview from command line resulted in the following:

GUVCVIEW: couldn't open /home/REDACTED/.config/guvcview2/video0 for read: No such file or directory

V4L2_CORE: ERROR opening V4L interface: No such file or directory

GUVCVIEW (1): Guvcview error

no video device (/dev/video0) found

Running cheese:

No device found

Then I tried to see if the video device was even found:

$ ls -la /dev/video*

ls: cannot access '/dev/video*': No such file or directory

$ v4l2-ctl --all

Cannot open device /dev/video0, exiting.

$ v4l2-ctl --list-devices

Cannot open device /dev/video0, exiting.

$ lsusb

Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub

Bus 003 Device 003: ID 0408:4033 Quanta Computer, Inc. ACER HD User Facing

Bus 003 Device 002: ID 046d:c534 Logitech, Inc. Unifying Receiver

Bus 003 Device 004: ID 04ca:3802 Lite-On Technology Corp. Wireless_Device

Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

$ sudo dmesg | grep video

[ 2.544730] videodev: Linux video capture interface: v2.00

[ 2.750454] uvcvideo 3-7:1.1: Failed to query (129) UVC probe control : 26 (exp. 48).

[ 2.750573] uvcvideo 3-7:1.1: Failed to initialize the device (-5).

[ 2.750828] usbcore: registered new interface driver uvcvideo

[ 4.283448] ACPI: video: Video Device [GFX0] (multi-head: yes rom: no post: no)

[ 1215.915597] usbcore: deregistering interface driver uvcvideo

[ 1218.626803] uvcvideo 3-7:1.1: Failed to query (129) UVC probe control : 26 (exp. 48).

[ 1218.626836] uvcvideo 3-7:1.1: Failed to initialize the device (-5).

[ 1218.626919] usbcore: registered new interface driver uvcvideo

[ 1244.610388] usbcore: deregistering interface driver uvcvideo

[ 1256.869775] uvcvideo 3-7:1.1: Failed to query (129) UVC probe control : 26 (exp. 48).

[ 1256.869809] uvcvideo 3-7:1.1: Failed to initialize the device (-5).

[ 1256.869880] usbcore: registered new interface driver uvcvideo

How can I get my webcam to work?

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Balatekie

Hello,

@02f34h20th293ek,

I too experienced same sort of issue when I had my Linux Mint 21 as additional OS in my Aspire laptop. The reason is missing appropriate driver for camera.

As camera works fine in Windows OS, that confirms it is NOT hardware issue. In Ubuntu OS related driver is available for the imaging devices - camera.

As a work around, do check for driver update in Ubuntu Software Manager.

Hope this helps!!

Regards,

Balatekie

Leostat

Failed to query (129) UVC probe control : 26 (exp. 48). < this bit

Makes me think there is some non standard shenanigans going on with the camera, or its selecting the wrong driver to run it and it wont be possible to get it to play without recompiling or asking the developers to add it in :( The driver detects it but then can not instantiate it

What kernel version are you on? You could try live booting a OS with a newer kernel version to see if its been fixed, fedora is the more user freidly, arch for the most up to date. If its not working in those it would need some dev work with somone with that laptop

mxreloaded

Hello @02f34h20th293ek,
I would suggest that you go to linuxhardware, and do a probe of your PC, so that you can see the id of your webcam. If by any means it`s 0408:4035 or 0408:4033, you can try this: https://bugs.launchpad.net/ubuntu/%2Bsource/linux/%2Bbug/2000947?comments=all