Internal Camera compatibility with Windows Hello Aspire AV15-51 A reboot did not fix it

pdexton

It appears that my brand new Aspire AV15-51 internal camera is not fully Windows 11 compatible; or for that matter, Windows 10. I have tried everything to get it to work with Windows 11 biometric Windows Hello by removing all drivers and rebooting and etc. I searched the web, looked at the Acer Community for answers and I have come up short. It is very disappointing. I am now going to have to spend more money and buy an external camera. Having worked for HP and now HPE for the past 14 years, I should have stuck with the product I know. By the way, I experienced a weird memory issue this morning with the computer hesitating every 5 seconds. A reboot did not fix it. I had to run memory diagnostics which did not discover any problems and after reboot, everything worked. I am sitting here with a pit in my stomach regretting my decision.

[Edited the thread to add issue detail]

Joe9844

90% of the laptops sold --- by EVERYBODY including HP --- doesn't come with infrared camera. That is especially true in the pandemic world when the whole world ran out of webcams and everybody is stuck at home. The whole world ran out of webcam chipsets. There is no need to have any security device when you are not leaving your home so nobody makes laptops with infrared cameras.

You will be hard pressed to find a HP laptop with an infrared camera.

https://answers.microsoft.com/en-us/windows/forum/all/error-we-can-not-find-a-camera-compatible-with/325ee663-c070-4631-ac75-6800a3011134

https://answers.microsoft.com/en-us/windows/forum/all/windows-hello-face-not-working/69fe3751-0a8b-4b1a-a387-1116eab152e1

https://answers.microsoft.com/en-us/windows/forum/all/windows-hello-face-is-not-working-due-to-camera/0a5ab749-dca5-406d-af71-eb9b7c6c7ce7

https://answers.microsoft.com/en-us/windows/forum/all/windows-hello/f8d06daf-8a04-4ec0-b8c3-8cea79490922

A few of the acer av15-51 submodels have fingerprint sensors. Do you know how rare it is to have both fingerprint sensor and infrared camera? Maybe 1% of the laptops are truely unicorns in that they have both fingerprint sensor and infrared camera --- and they are some weird enterprise class laptop in very limited quantities because nobody wants to pay for both on a single laptop device.

pdexton

My old Envy supported it and so does my Elitebook. With that said, my issue is that the industry should disclose what does and doesn't work with a given OS. After 42 plus years in this industry, nothing seems to change.

Joe9844

Pre-pandemic world there were a lot more windows hello face compatible laptops --- it was just pricing. You buy an expensive laptop from Dell and HP, you should get an infrared camera. Pandemic world meant that car makers CANNOT make cars because they ran out of computer chips. Computer makers collapsed 10 different laptop lines down to 3 lines and even that you have to go to their expensive corporate laptop models to get an infrared camera. I vaguely remember that there is a lenovo enterprise laptop somewhere that has both fingerprint and infrared camera - a true unicorn.

They did disclose it --- that's why I was able to state that av15-51 submodels have fingerprint sensors.

That's why in the links I provided, those HP laptops were immediately identified that they didn't have infrared cameras.

What got you confused was people who don't know what they were talking about and wrote about things that they don't know anything about --- saying that if you got a windows hello face no compatible camera error that you can "fix" it by installing the helloface.inf.

Or that these people who don't know what they are talking about mistakenly said that the webcam isn't somehow certified by microsoft and also they don't have infrared camera. When it is the other way around, the webcam doesn't have infrared camera and therefore it can NEVER get certified as a Windows Hello Face compatible camera because Windows Hello Face requires an infrared camera. These idiots wording got people confused.