CB5-312T Chromebook that isn't booting We started recovery mode

beachmat
beachmat Member Posts: 6 New User
edited January 2023 in Chromebooks

I'm helping someone who has a CB5-312T Chromebook that isn't booting (there is just a flashing cursor when you turn it on). We started it in recovery mode, and it asks for a USB stick, so we used the Chromebook Recovery Utility to make one. However, when we insert it, nothing happens. We've tried using a local recovery image instead of letting the utility download one, erasing the stick with the utility, and several different images, but it makes no difference. Wondering if anyone can suggest anything? I suspect the internal storage may have failed - do these machines have a bios where one can see the connected components?

Thanks

[Edited the thread to add issue detail]

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