Predator PH317-55 Need help with drivers and software. I don't know what drivers or software install

DrJekyll2293
DrJekyll2293 Member Posts: 2 New User
edited December 2022 in Predator Laptops

Cut a long story short, I decided to fully wipe the laptop as it was stuck in a loop of rebooting after I stupidly changed a setting to play an older game. With the wipe I have lost all of the drivers and software, I know I can find them on the Acer Website using my SNID number but I don't know what drivers or software to install for my model, I have also attempted to reinstall Predator Pulse but I get an error stating that the laptop is not compatible. If anyone can offer any guidance, this would be greatly appreciated. Thank you.

[Edited the thread to add issue detail]

Answers

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    edited December 2022

    You need to install all the drivers and apps from your model's support page. Start with Intel Serial I/O driver, then go with the drivers and later with the apps. Reboot after Intel I/O installation and then after you have installed all the other drivers, no matter how much they prompt you to reboot (you can reboot after each prompt, but that'll take some time).

    Trying to do my best here - Your happy Predator owner =)!
  • DrJekyll2293
    DrJekyll2293 Member Posts: 2 New User

    Some of the drivers have two options and one being an earlier version, should I just pick the latest update?. How do I solve the Predator sense issue? It keeps saying laptop not compatible but I have had previously on my system.

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon

    Yes. Use the new updates. Also, show your Acer Care Center picture. It should say Predator Helios PH317-55.

    Trying to do my best here - Your happy Predator owner =)!