Nitro AN515-54 touchpad not working for a few seconds after typing

Newdayblue

This is a brand new laptop as I got it today. I've run into this issue with my old laptop before and fixed it but I can't seem to fix it this time. The mouse works fine 90% of the time, except for a delay after I press any buttons on the keyboard. It'll stop working for a few seconds before resuming to normal. I've tried looking into the settings but there does not seem to be anything related to mouse delay or anything else that would cause this sort of issue.

StevenGen

https://community.acer.com/en/discussion/676671/nitro-an515-54-touchpad-not-working-for-a-few-seconds-after-typing

The AN515-54 is not a new laptop, its an 8th Gen type laptop and its 5 Gens behind the latest Acer Nitro 5 laptops, don’t know how you have purchased an unused brand new Nitro 5 AN515-56 laptop but if you did , then take your laptop back to where you bought this laptop from as the AN515-54s warranty has expired with Acer and that is even for a brand new laptop, unless the retailer that you bought this laptop from can repair this laptop and replace the touchpad with a new one, that is your only option.

Also, try to refresh the touchpad driver in Device Manager and see if that makes the touchpad work, as and if this happened with your other laptop with the same mouse, then its probably your old mouse that is causing these delays in the touchpad's sensitivity, so buy a new mouse. Just as an example, I’ve used a brand-new gaming mouse and keyboard from the Cooler Master Devastator 3 mouse/keyboard combo with my 12 months old Nitro 5 AN515-56 and this was since both the laptop and keyboard/mouse were new and I’ve never ever had your problems as the touchpad always worked 100% and perfectly when I didn't use an external mouse or a keyboard.

Use another mouse and see if the touchpad works 100%, if it doesn’t then take the AN515-54 back to where you bought this laptop from and get them to replace the touchpad of the AN515-54 with a new one, I’ve included all the AN515-54 Acer part number from this laptops SG for your information.

AN515-54 painting device

William_mk2

@Newdayblue

No worries. It might be a simple issue as it is a brand new laptop.

First we need to determine whether it is a software driver issue or a hardware issue..  

Please install the i/o drivers first and then install the touch pad drivers..  

Try fn + f6 or f6 alone or fn + f7 or f7 alone on keyboard to disable and enable the touchpad. 

 

Please look at the key f6 and f7 key on keyboard. You can see the hand symbol with fingers. That denotes the touchpad function key. On some models it will be on f6 and some models it will be on f7. So we need to use the right key depending upon the laptop model. If fn + f7 is not working then we have to use f7 alone to make it to work. On some old laptop models there will be a separate button right next to touch pad area which is below the space bar. It is used to turn on and off the touch pad. On some old models it will be right next to power button. On all new models, f7 key is used to enable and disable the touch pad. If you would like to disable and enable the touchpad, please press and hold fn key on the keyboard and then press f6 or f7 once. If the touchpad is not getting disabled you can either press f6 alone or f7 alone without holding the fn key. It is used to enable or disable the touchpad..   

After disabling and enabling the touchpad check how it is working.. 

If it is still not working 

Go to support.acer.com 

chose your country 

type snid or chose your model 

go to drivers - Install the i/o drivers first and then install the touch pad driver 

It will work fine.