How does one purchase a replacement motherboard for a Predator Helios 500?

NyikoG23
NyikoG23 Member Posts: 8

Tinkerer

Someone dropped the laptop and now it can't switch on😢

Answers

  • Jack22
    Jack22 ACE Posts: 4,201 Pathfinder

    @NyikoG23

    May i have the model number of the laptop??

    Click on 'Yes' if the comment answers your question!
  • NyikoG23
    NyikoG23 Member Posts: 8

    Tinkerer

    @Jack22 The model no. is N16C1

  • Jack22
    Jack22 ACE Posts: 4,201 Pathfinder

    @NyikoG23

    The model number will be at the back of your laptop starts with PH

    Click on 'Yes' if the comment answers your question!
  • NyikoG23
    NyikoG23 Member Posts: 8

    Tinkerer

    Here is the back image

  • @NyikoG23


    I understand you say that "Someone dropped the laptop and now it can't switch on"


    I am really sorry for the inconvenience..  Let us do the basic steps first..


    Doing the power drain and bios defaults will really help. Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.


    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

     

    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  


    Try windows x 

    go to device manager 

    expand Battery

    right click on all the items below battery – uninstall 

    Restart the computer 

     

    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • @NyikoG23


    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • @NyikoG23


    If it is still not working..


    If your laptop is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 


    If it is out of warranty, please contact local store or


    Go to the website support.acer.com - chose your country.  On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired.  There will be charges for repair. 


    Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.  For the parts which are not available on Acer store, you have to contact local store.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • NyikoG23
    NyikoG23 Member Posts: 8

    Tinkerer

    @Jack22 apologies, I sent the wrong model number....I'll share the correct one

  • NyikoG23
    NyikoG23 Member Posts: 8

    Tinkerer

    @William_mk2 thanks, I'll follow the instructions and see if it will be resolved

  • NyikoG23
    NyikoG23 Member Posts: 8

    Tinkerer

    @William_mk2 I took it to a local store but the charges were almost twice the price of a brand new Helios 500

  • NyikoG23
    NyikoG23 Member Posts: 8

    Tinkerer

    @Jack22 The correct model number is PH517-51

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon

    Laptops are fragile. You need to keep it in a safe and secure way. Better get a new laptop unless you find cheap mobo from somewhere.

    Trying to do my best here - Your happy Predator owner =)!
  • NyikoG23
    NyikoG23 Member Posts: 8

    Tinkerer

    @XdxD it belonged to a former consultant at work and I want to buy it and fix the issue

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon

    Keep checking local manufacturers and online sites for the mobo I guess.

    Trying to do my best here - Your happy Predator owner =)!