Acer Predator Helios 300 sleeps, doesn't wake, requires hard reboot...daily issue

rdenon6284

I am on an Acer Predator Helios 300 running Windows 11 Home.

Every day, when I stop using the computer, it goes into some kind of shutdown (sleep mode, I guess?) and doesn't come out again (constant black screen, but keys light up) unless I hold the power button down and do a hard reboot.

In Power Options, I have it set to turn off the display after 25 minutes and put the computer to sleep after one hour.

I understand I could change those options, but that wouldn't be fixing the problem. I mean, shouldn't the display turn on and the PC wake up when I press a button? Why does it stay in sleep mode even when I press buttons to make the keyboard light up?

Thanks.

 [Edited the thread to add model name to the title]

JackE

Search Windows start menu 'cmd'. Right click and run the administrative command prompt. Enter 'powercfg -h off' Then shut down Windows normally. Wait a minute or so. Then turn it back on again and check it again.

If it still doesn't work, go to this link. Enter your full helios 300 number. For example, PH315-551. If Win11 updates are available, then download and install the updated chipset driver.