Geforce Experience / Nvidia Drivers causes notebook to freeze (Acer Nitro 5 AN515-55)

Shifts
Shifts Member Posts: 2 New User

Whenever I attempt to install GeForce Experience and the drivers that come with it my notebook at random times freeze, become unresponsive, I am forced to just restart my notebook to fix it. It sometimes just happens when I am on the start menu screen, it's just frozen there sometimes.

If I uninstall GeForce Experience it works completely fine, zero freezing or unresponsiveness. I have uninstalled GeForce Experience for months and have never encountered this issue, it always happens after I install it, it usually works fine the same day it's uninstalled and the freezing issues happen the next time I start my notebook the next day.

When I first received the laptop, GeForce Experience worked fine, I never encountered the freezing. I'm not too sure when the freezing exactly started happening but over a year for sure, I have tried fully wiping my notebook but it would still happen.

I have connected an external monitor to the laptop, I have also added more RAM to it 8 -> 12. I am pretty certain this is a driver issue, not a faulty GPU because everything works fine. If you have any suggestions please let me know, I'll happily try all of them and if you have specific driver versions to try please also let me know. I've tried a lot of different ones, I'm pretty sure this maybe a driver compatibility issue but I'm not too sure of anything anymore.


TLDR

GeForce Experience causes random freezing after it's installed, notebook works fine without installed. Also worked fine a year ago when the notebook was first purchased.

Answers