Gateway NE46RS the screen was gone off and not switching off screen black

Is_1981
Is_1981 Member Posts: 1 New User
edited December 2022 in Legacy Laptops and Netbooks

Hello. I purchased Gateway NE46RS in 2019 August from Amazon and few months back upgraded RAM to 8 GB dual channel and 250gb SSD running MX Linux. Yesterday suddenly the screen was gone off and the power button is not able to switch off. The indicator light is going off after pressing the power button but after folding the display and then opening the display power indicator is getting on.

[Edited the thread to add issue detail]

Answers

  • JackE
    JackE ACE Posts: 44,898 Trailblazer

    Long press power button for 10 seconds or until laptop shuts off. Unplug charger. Look on bottom of laptop for battery disconnect pinhole. Gently insert and press paperclip into pinhole for about 30 seconds. Plug charger back in but wait for battery charge LED to indicate full charge. Then try to turn laptop on again.

    Jack E/NJ

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