My Acer Aspire 7 A715-72 Series Won't Power On

Hans2818

My model number is N17C2

My laptop was working fine until I got back from a 4 day vacation. Charge light will go from orange to Blue, indicating that it's charged fully. Additionally, when I plug my USB corded mouse in - there is power flowing to my mouse.

I have tried:

1. Holding power button

2. Flipping it over and inserting paperclip into battery pinhole for 25 sec and trying (and failing) to power it on again.

Unsure what next steps I should take. Any help.would be much appreciated.

Thanks!

StevenGen

https://community.acer.com/en/discussion/676455/my-acer-aspire-7-a715-72-series-wont-power-on

You need to do a hard reset as it could be that your super IO or bios chip are frozen, take the back cover off and disconnect the main and bios batteries and take the ram out also, leave them disconnected for about 15min and reconnect all and reboot the laptop, as and if the above is the problem, then that should reset everything and reboot your laptop. After the laptop reboots make sure that all your drivers are up to date and your bios is up to date also. If the hard reset doesn't work then there are many problems that could be happening like the laptops eDP cable and plug is faulty, the screen is faulty which need to be checked and analyzed and fixed by an experienced tech.

Hans2818

New to any computer work, so bear with me. Is picture 1 the main battery - and picture 2 the bios battery?

1.

2.

3. Zoomed out.

Thanks for helping a newbie out!

Puraw

Hi @Hans2818

Yes the large AC14B8K is the main battery and the coin sized one is the CMOS battery.

I would try this first;; make sure that the power (charger) adapter is disconnected from the laptop, disconnect the main battery by removing the black electrical tape and carefully pull out the battery cabel connector with your finger nails. Put the laptop cover back on without screws and plug in the power adapter to your laptop (and wall socket), Press the power button on your keyboard to see if the laptop starts without battery. If it starts OK your battery is dead. Buy a bew battery for $50. If still no luck follow the directions by @StevenGen above.

William_mk2

@Hans2818

It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  

William_mk2

@Hans2818

I am really sorry for the inconvenience..  Let us do the basic steps first..

Doing the power drain and bios defaults will really help. Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

 

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

 

It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  

Try windows x 

go to device manager 

expand Battery

right click on all the items below battery – uninstall 

Restart the computer 

 

It should work fine..