Can’t find input head set acer nitro 5 model AN515-44-R99Q

Darius1825
Darius1825 Member Posts: 7

Tinkerer

edited December 2022 in Acer Software

Hello! I have a windows 11, acer nitro 5 model AN515-44-R99Q, I recently bought a headset on amazon, plugged it into my acer nitro 5, the output shows up in the settings, and works fine, however i cannot find the input for the microphone. I have tried trouble shooting, i went to the dedicated website for acer and deleted the acer audio driver, but the input for the headset still does not show up, what do I do? I also did a windows update. I have also tried using two separate splitters, and nothing shows up on input. You can view this other support forum for more information on what I tried.. https://answers.microsoft.com/en-us/windows/forum/windows_11-hardware/cant-find-input-head-set/87340fbe-0c11-421b-9345-2b2259432eac?messageId=e353a60e-a7fb-4ea8-98a4-7ad9ba63fe00

[Edited the thread to add issue detail]

«1

Answers

  • billsey
    billsey ACE Posts: 31,672 Trailblazer

    Open the Realtek Audio Console with the headset plugged in to see what you answered when it asked you what it was. If you told it that they were headphones the assumption is there's no mic, Delete the device, then plug it back and and choose headset instead of headphones.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Darius1825
    Darius1825 Member Posts: 7

    Tinkerer

    I don’t have the Realtek audio console, and I can’t find it in the Microsoft store either. How do I download it ?

  • Joe9844
    Joe9844 Member Posts: 550 Seasoned Specialist WiFi Icon

    Check if you have waves maxxaudio pro app installed as your computer's audio configuration app.

  • William_mk2
    William_mk2 Ally Posts: 4,084

    @Darius1825


    Try windows x 

    Go to device manager - Go to sound video and game controllers. Expand it 

    Uninstall the sound driver from device manager. Please uninstall all the items below the sound video and game controllers. Restart the computer. It should work fine.. 


    If it is still not working 

    Uninstall the sound driver from device manager 

    Dont restart the computer. 

    Go to support.acer.com 

    chose your country 

    type snid or chose your model 

    go to drivers 

    Install the sound driver 


    It should work fine.. 


    Try to check the acer site for sound drivers



    Able to see the drivers only for Windows 10. Unable to see the drivers for Windows 11


    If it is still not working , you might have to go back to windows 10.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 Ally Posts: 4,084

    @@Darius1825


    How to order acer recovery media


    Please visit the website - support.acer.com - chose your country - click on shop.  scroll down - click on eRecovery media on the bottom of page.  Enter the snid no - you can place the order for recovery media.  It might be a set of disks or recovery usb flash drive.  Alternatively, on the top right corner you can find the phone no to contact Acer store.  You can also order it from Acer store. 


    Recovery media is a unique media which is designed only for your computer.  It cannot be used on any other computer.  It comes with drivers and applications which is designed for your computer.  


    Kindly go through the details from the links given below


    https://community.acer.com/en/kb/articles/129-acer-recovery-media

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 Ally Posts: 4,084

    @Darius1825


    Try this method..


    On a different working computer. 


    Go to the website 

    https://www.microsoft.com/en-in/software-download/windows10

    Below the info Create Windows 10 installation media

    click on download tool now.. 

    It will download the windows media creation tool - click on media creation file on the lower left corner.

    Insert a blank 8 gb flash drive 

    it will download and install the windows 10 on the blank flash drive.. 


    Now insert the flash drive on the broken computer

    Boot it using flash drive..

    go to bios by tapping f2 or del on keyboard while turning on the computer ( f2 for laptop, del key for desktop to enter into bios )

    go to main menu - check the f12 boot menu - press enter on disabled - enable it if it is not enabled

    go to boot option menu on the top - change the settings to boot mode - uefi -

    secure boot - enabled - f10 save the changes

    Try f12 while turning on the computer - chose the usb

    click on install

    chose custom

    on where do you want to install windows screen - remove all the partitions

    It will become like one single unallocated space  

    There is no need to format it.. 

    chose the unallocated space 

    click on next 

    It will install the operating system. 


    If it is still not working you can order the Acer recovery media.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Joe9844
    Joe9844 Member Posts: 550 Seasoned Specialist WiFi Icon
    edited December 2022

    The OP got into this mess because of people like you who don't know what they are talking about telling people to delete their drivers left and right.

    If you read the OP carefully, it seems that he never had any actual problems in the beginning. He couldn't see a separate 3.5mm headset mic listing and he read people like you telling them to delete or uninstall their drivers. That's how his problems actually started since 3.5mm headset mic is never separately listed anyway so he never actually had any problems to begin with.

  • billsey
    billsey ACE Posts: 31,672 Trailblazer

    If you go to the Acer support site to find drivers for your AN515-44, download and install both the Audio and Audio Console for Windows 10. Once that's done use the Realtek Console to change things as described above. Acer hasn't released a separate group of drivers for Windows 11 yet, which means Microsoft hasn't got full support for W11 and that system. MS seems to be taking quite a while with the AMD support for older systems.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Darius1825
    Darius1825 Member Posts: 7

    Tinkerer

    Which one is the install for audio driver console? There's not exe file so how do I install it?

  • Joe9844
    Joe9844 Member Posts: 550 Seasoned Specialist WiFi Icon

    It's either install_UWP or setup_APP.

    Your laptop also come with xperi dts app.

    If you install your realtek audio driver correctly, then there should be no need to install the realtek audio console app from the package above. It should already be "bought" for you and you running microsoft store afterward would pull the app automatically for you.

    If you don't install your realtek audio driver correctly, then installing this realtek audio console app package actually doesn't do anything because it doesn't have all the necessary realtek software components. And you launching the realtek audio console app will give you an error message.

  • Joe9844
    Joe9844 Member Posts: 550 Seasoned Specialist WiFi Icon

    Yes, that is the realtek audio console app.

  • billsey
    billsey ACE Posts: 31,672 Trailblazer

    But not the one from the Acer site...

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Joe9844
    Joe9844 Member Posts: 550 Seasoned Specialist WiFi Icon

    The app has always been called "control" in the microsoft store, but the actual app has always been called "console" when you actually launched it.

    I never also had to actually install the version from acer's support website. When you installed the acer realtek driver correctly, it would be purchased for you automatically.


  • Darius1825
    Darius1825 Member Posts: 7

    Tinkerer

  • Joe9844
    Joe9844 Member Posts: 550 Seasoned Specialist WiFi Icon
    edited December 2022

    Did you install the app yourself or was it already "bought" in the microsoft store?

    Plug in your headset, the computer should prompt you "which device did you plug in", select "headset". That's it. If not prompt, then go to realtek audio console and select headset. Make sure that you did press the mic mute button on your headset.

    You are using your headset, 3.5mm headset is not a separate item. It's not going to be listed anywhere.

  • Darius1825
    Darius1825 Member Posts: 7

    Tinkerer

    I installed the app myself through Microsoft store

  • billsey
    billsey ACE Posts: 31,672 Trailblazer

    In the app with your headset plugged in, look at the output devices. My guess is yours has them set as headphones, not headset. Delete that device, unplug them and plug them back in. When the popup asks you what they are choose headset instead of headphones.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Darius1825
    Darius1825 Member Posts: 7

    Tinkerer


    This is what i see when the headphoens are plugged in, when i take them out the recording devices section stays the same but the playback devices, the headphones section goes away...

  • Joe9844
    Joe9844 Member Posts: 550 Seasoned Specialist WiFi Icon

    Told you a million times, headset mic is NOT a separate item.

    When you plugged in your headset, you should get this prompt --- select "headset" and that's it.

    If you don't see the prompt, then go to realtek audio console and select "headset" under device advcanced settings.