Nitro 5 laptop won't charge ACER AN515-57-551Q

FrogCrab
FrogCrab Member Posts: 1 New User
edited December 2022 in Nitro Gaming

Hi, I recently bought ACER AN515-57-551Q model laptop, and it turned on which is great, but when it got down to 35% I went to plug it in and it wouldn't charge, I've tried nearly every trick in the book, from uninstalling the battery drivers and restarting the computer, to swapping around plugs around the house, and no, my laptop model doesn't come with a pinhole or a backside you can take off. I'm really unsure what to do because I bought one off amazon that just didn't turn on or charge, returned that and now I have this one that does turn on but it won't charge. Im 2500$ down this week and I really really don't know what to do and I dont want to return another laptop if anyone has anything helpful that would be great.

 [Edited the thread to add model name to the title]

Answers

  • When you are going to insert the power adapter into the dcin jack connector, you have to hear two clicks. One click is not enough, as the power adapter will not fit properly into the dcin jack connector.

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