Wi-Fi Connection problems on my Nitro 5 AN515-45

MishuQt
MishuQt Member Posts: 1 New User

Hello!

I am having a lot of problems with the wi-fi connection on my acer nitro 5 AN515-45 laptop. It seems that once every 30-60 minutes i keep disconnecting from the wi-fi and the only way to reconnect is to restart the laptop. I have tried troubleshooting the problem and it said that Gateway can't be found, afterwards the wi-fi came back but only for like 5-10 minutes. The network device is MediaTek Wi-Fi 6 MT7921 card and the drivers are up to date according to device manager. There is no problem with my router as all my other devices work fine (laptops and phones).

Should I delete the driver and install it back? Please help :)

Answers

  • StevenGen
    StevenGen ACE Posts: 13,381 Trailblazer

    Make sure that you run the OEM Acer BT driver ONLY and not any Intel updated BT drivers, as that is where the problem is. Go into Device Manager and see if your BT driver is either the Intel version 22.40.0.2 or MTX version 1.3.15.141 is the BT driver that you are using (whichever you have) as and if you have any new drivers especially the Intel BT drivers, that is your problem. Otherwise, its your Wi-Fi/BT card is faulty or its antenna wires have disconnected. So check all that out as Nitro Wi-Fi/BT card problems are many as I've had extensive BT problems with my AN515-56 Intel Wi-Fi/BT card problems also and the only driver that works perfectly and 100% is the OEM Acer driver.