I have an Acer Chromebook spin 311 my apps are crashing Any ideas I am trying to not factory reset

MsMell

 All of a sudden some of my gaming apps (match masters and candy crush jelly) aren't loading. They start to load then stop and say no connection or just completely shut down. I don't know if someone messed with any settings or what but I am going insane. I have cleared the cache and data on the games and even uninstalled and reinstalled. I have cleared the cache and data on Google play, Google play services and download manager and still nothing. Any ideas I am trying to not factory reset. please

[Edited the thread to add the issue detail]

billsey

Do you have any issues with accessing other internet resources? What is your internet speed looking like, both transfer speed and latency... Use something like speedtest.net.

MsMell

Screenshot 2022-12-01 5.24.49 PM.png

Screenshot 2022-12-01 5.30.32 PM.png

I ran connectivity diagnostics and then then speed test you suggested. I don't know what any of it means.

billsey

That looks like you are connecting to the internet via your T-Mobile phone. Is that correct? Normally you use a WiFi router for home connections and only use a phone when somewhere else...