Acer Nitro 5 AN515-58 DTS:X ULTRA sound, it's extremely low

SuperPositive
SuperPositive Member Posts: 1 New User
edited October 2023 in Nitro Gaming

Hi,

Just bought yesterday a new Acer Nitro 5 AN515-58 DTS:X ULTRA , i always had acer laptops for the past 15 years, my last one were a nitro 5 with i7 8gen.

I'm quite disappointed with this laptop sound, it's extremely low, i bought this laptop without any OS, i installed official windows 11 PRO on it, installed all the drivers, even NITROSENSE was not loading properly had to read all around to find a solution by myself.

Everything is running nicely, unless... sound... i already installed the realtek drivers from official sources (acer drives), then i tried to install DTS to boost the sound as i read around it is the only way to get more sound out of this machine, and it didn't work for hours, nothing happened, now i found a way around and i installed the DTS:X ULTRA directly from microsoft store, but it is saying "please connect external speakers...blablabla" i already searched youtube, google, everything, there's thousands people facing same issues as i am, how can this be possible for such a company like acer?

I feel like the laptop is good in terms of CPU,etc VS the one i had, but this... makes me feel i downgraded my equipment, i can't hear anything properly, i can't even make a proper call over my new laptop, its a shame.

I already did 3 windows installs, one that i left the windows handling the whole drivers, another one that i handled the drivers from acer website, and now that i left windows handling drivers and installed only realtek from acer website and DTS from microsoft app store... No solution, its a mess, lost a whole day trying to get a machine ready to work.

[Edited the thread to add issue detail]

Comments

  • rafaelsoaresbr
    rafaelsoaresbr Member Posts: 285 Practitioner WiFi Icon

    I've installed Windows 10 without connecting to the internet, installed audio and DTS drivers from Acer Website. That's the only way I could activate DTS Sound Unbound (licensed). When I installed Windows with internet connection I couldn't activate my DTS's license because it download apps and drivers throuth Windows Update.

    Have you tried both DTS: X Ultra and DTS: Sound Unbound?

    Acer Aspire Nitro 5 AN515-44-R8HN
    R7 4800H @4.2GHz
    GTX 1650TI 4GB GDDR6
    2x16GB DDR4 @3200MHz