How can I resolve an issue with the microphone being muffled in Nitro 5 AN515-58,

grano2grano2 Member Posts: 2 New User
edited December 2022 in Nitro and Aspire Gaming

I have tried 3 headsets and all are the same . Plantronics told me it was a Windows 11 issue but could not provide a solution other than to go back to Windows 10. Looking for some help to resolve this issue

 [Edited the thread to add model name to the title]

FAQ & Answers

  • What is the PC model number, as there are problems with some Win-11 Bluetooth Intel drivers that new drivers don't work except what Acer provides as an OEM driver. Has your Win-11 updated your Intel Bluetooth/audio drivers at all? As if it has then try to rollback these drivers to the OEM Acer drivers for your laptop.

  • grano2grano2 Member Posts: 2 New User

    StevenGen

    Thank you for the reply, my laptop model is Nitro 5 AN515-58,

    Current Wireless Bluetooth driver is Intel 22.130.0.2 - Microsoft Bluetooth LE Enumerator driver 10.0.22621.608 - Microsoft Bluetooth Enumerator driver 10.0.22321.900


    I have the same problem with USB headsets as well, not just the bluetooth. Here are the headsets I have tried

    Plantronics SAVI745 bluetooth headset Hub is USB connection to laptop

    MPOW USB head set, and

    DECHOYECHO Bluetooth Headset V5.1

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