How can I resolve an issue with the microphone being muffled in Nitro 5 AN515-58,

grano2

I have tried 3 headsets and all are the same . Plantronics told me it was a Windows 11 issue but could not provide a solution other than to go back to Windows 10. Looking for some help to resolve this issue

 [Edited the thread to add model name to the title]

StevenGen

https://community.acer.com/en/discussion/675235/how-can-i-resolve-an-issue-with-the-microphone-being-muffled

What is the PC model number, as there are problems with some Win-11 Bluetooth Intel drivers that new drivers don't work except what Acer provides as an OEM driver. Has your Win-11 updated your Intel Bluetooth/audio drivers at all? As if it has then try to rollback these drivers to the OEM Acer drivers for your laptop.

grano2

StevenGen

Thank you for the reply, my laptop model is Nitro 5 AN515-58,

Current Wireless Bluetooth driver is Intel 22.130.0.2 - Microsoft Bluetooth LE Enumerator driver 10.0.22621.608 - Microsoft Bluetooth Enumerator driver 10.0.22321.900

I have the same problem with USB headsets as well, not just the bluetooth. Here are the headsets I have tried

Plantronics SAVI745 bluetooth headset Hub is USB connection to laptop

MPOW USB head set, and

DECHOYECHO Bluetooth Headset V5.1