Acer SWIFT 3 labtop screen went black then I connected HDMI with monitor is function properly

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DeepeshPatidar
DeepeshPatidar Member Posts: 4 New User
edited November 2022 in Swift and Spin Series

SWIFT3 laptop screen went black, then I connected HDMI with monitor and seen that the laptop is function properly and working. Only laptop screen is not working.

I seen online comment on acer community to uninstall the display driver, I did uninstall the display driver now HDMI is also not working.

Now I am not able to install the driver as I cant see anything on laptop screen as well on the monitor through HDMI. Please help and provide solution

[Edited the thread to add the issue detail]

Answers

  • wascas
    wascas Member Posts: 1,209 Overclocked Contributor WiFi Icon
    edited November 2022
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    What is the exact model name? Example SF316-51-72YJ.

  • William_mk2
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    @DeepeshPatidar


    Try fn + f5.. It is a toggle key for you to get the display back. Try windows + p on keyboard - check whether you can duplicate, extend, use it as pc screen or second screen. If it is still not working follow the steps given below.


    I am really sorry for the inconvenience..  Let us do the basic steps first..


    Doing the power drain and bios defaults will really help. Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.


    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

     

    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  


    Try windows x 

    go to device manager 

    expand Battery

    right click on all the items below battery – uninstall 

    Restart the computer 

     

    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • DeepeshPatidar
    DeepeshPatidar Member Posts: 4 New User
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    @William_mk2

    Many thanks it worked at least to see via HDMI on tv . But laptop display is not yest working now it started blinking i.e. gray and black (off) when it happens thrice in 2 second approximately with irregular intervals and blinks. When display gray to black the TV/monitor also blinks momentarily. This is new problem arised. Few months back I observed few lines on the display and similar problem it seems to me samir hardware issue please suggest

  • billsey
    billsey ACE Posts: 31,722 Trailblazer
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    We really can't provide much more help without knowing which model of Swift 3 you have. Different models can be very different. It should be something like SF3xx-xxx-xxxx and the number is on the same sticker as your serial number. Are you in warranty?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.