I can’t log in Acer Swift 3 SF314-511-56QF

Just bought a brand new Acer Swift 3. Have had it for only 2 days. Today it had to update so I pressed restart. Once it rebooted, from now on it will come up with my lock screen, then when I press enter the screen will go fuzzy and that’s it. It doesn’t come up with any options to enter my pin and doesn’t move forward.

I can use the thumb print. When I do it welcomes me back but never moves passed the fuzzy lock screen anymore. I have the options down in the bottom right hand corner to shut down or restart the computer but nothing I do changes anything and let’s me sign in to my computer.

Please help me I’m absolutely livid.

[Edited the thread to add model name to the title]

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brummyfan2

Hi,

Could you please post the full model name, like SF3xx-xx, in the meantime, if you see the battery reset pinhole at the base cover, try a battery reset, following the instructions in the video, after doing the reset, leave the laptop to rest, reconnect AC adapter and try again.

Acer Internal Battery Reset - Acer Community

Muzza_H16

Thank you for the reply. I reset the battery but it hasn’t changed anything unfortunately.

The model is SF314-511-56QF

brummyfan2

No problem, did you fully charge the battery before the first use? It could also may have come from a bad batch, so I would suggest you return it for refund or replacement.

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