How to upgrade my computer printer drivers - laptop will not recognize the printer

haggis

s/n NXHT8EK00C2XXXX

how do i install or upgrade a driver to let me us a canon pixma MG 29505 multifunction printer with this laptop , laptop will not recognise the printer

[Edited the thread to hide sensitive information and to add issue detail]

brummyfan2

Hi,

Go to Canon driver support, download and install the driver from the Pixma MG Series tab, download the driver by clicking MG2950.

PIXMA Printer Support - Download Drivers, Software, Manuals - Canon UK

William_mk2

@peaneoumn89

Sometimes a simple system restore will fix the issue.. 

Try windows x
click on power shell admin or command prompt admin 
type rstrui
chose an earlier date on which your computer was working fine  
click on next, finish, yes
It will restore your computer to an earlier date 
if you get an message - system restore not completed - click on close 
It will show you all the icons..
Try and check whether it is working now ..

William_mk2

@peaneoumn89

Step 1

Try windows + r

type control printer

check whether the printer icon is visible

If not try to click on add printer

chose the printer

Install the driver.

Step 2

Try windows + x

device manager

expand printer

Right click on printer - update driver

Step 3

Go to printer manufacturer website , download and install the printer driver

I hope i have provided you some valuable suggestions.

Puraw

https://community.acer.com/en/discussion/675065/how-to-upgrade-my-computer-printer-drivers-laptop-will-not-recognize-the-printer

Check your Windows11 Update History, August 25, 2022—KB5016691 that fixes a USB issue for (Canon) printers that are not recognized. Canon recommends that you install this update if you don't have it already:

• Addresses multiple issues related to USB printing such as:
  • A printer malfunctions after you restart or reinstall it
  • Being in the wrong mode after you switch from an Internet Printing Protocol (IPP) Class Driver to an independent hardware vendor (IHV) driver
  • Experiencing bidirectional communication issues that prevent you from accessing device features

billsey

You don't tell us what laptop you have. If it is a Chromebook then I believe Canon doesn't support printing. :(