why my brand new Acer Nitro 5 AN515-45 keeps dropping battery while charging?

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ThanksForHelpingMe
ThanksForHelpingMe Member Posts: 4 New User

Hi everyone, I bought and received this item in EBuyer yesterday and found when I was playing Red Dead Redemption 2, this gaming laptop's power kept dropping despite the fact that it was connected to the AC/DC adapter for charging.

Is there something wrong with this adapter? Or did Ebuyer delivered a mismatched adapter?

If anyone can help me, I would appreciate it kindly and sincerely 😭😭😭

Have a nice day to all!

Product Description: Acer Nitro 5 AN515-45 AMD Ryzen 7 5800H 16GB RAM 1TB SSD NVIDIA GeForce RTX 3080 15.6" Full HD Windows 10 Home Gaming Laptop NH.QBSEK.004

AC/DC adapter model: ADP-180TB F

Answers

  • William_mk2
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    @ThanksForHelpingMe


    I understand you say " I was playing Red Dead Redemption 2, this gaming laptop's power kept dropping despite the fact "


    Kindly go through the details from the link given below



    I am really sorry for the inconvenience..  Let us do the basic steps first..


    Doing the power drain and bios defaults will really help. Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.


    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

     

    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  


    Try windows x 

    go to device manager 

    expand Battery

    right click on all the items below battery – uninstall 

    Restart the computer 

     

    It should work fine.. 

    Click on "Like" if you find my answer useful 

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    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • brummyfan2
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    Hi,

    Open Acer Quick Access, turn off "Power-off USB charging" and see if it helps.


  • ThanksForHelpingMe
    ThanksForHelpingMe Member Posts: 4 New User
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    Thanks! I just gave it a try, but battery still was dropping.

  • wascas
    wascas Member Posts: 1,209 Overclocked Contributor WiFi Icon
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    If it was mine I would send it back to ebuyer since it is still under warranty.

  • ThanksForHelpingMe
    ThanksForHelpingMe Member Posts: 4 New User
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    Actually I have emailed them for it yesterday. Hope I can get reply soon : (