How can I change the Microsoft account that I used to activate my windows 11 license?

Prawnsauce
Prawnsauce Member Posts: 3 New User

I set my laptop up using the wrong Microsoft account. How can I change this please?

Answers

  • StevenGen
    StevenGen ACE Posts: 12,737 Trailblazer

    It makes no difference which account you use as long as its registered and its under your name, contact Microsoft and ask them as imo the only bearing that an account has is in Edge login, so go there and change your Account and login to your original account that you had all your windows OSs registered under.

  • Prawnsauce
    Prawnsauce Member Posts: 3 New User

    I need a factory reset I think but I no longer have admin access as I deleted the ms account that windows 11 is linked to! I am a bit stuck. How can I get help please? I’ve only had the laptop for a day! 😂😭

  • Prawnsauce
    Prawnsauce Member Posts: 3 New User

    Thanks StevenGen / therein lies the problem. I was given a subscription under family sharing. But instead of inviting me via an email link, they gave me their Microsoft sign in details. So I am greeted with their name, and their calendar appointments pop up on my screen! I tried to delete everything to do with their account and make my account the admin account but the issue is that the Windows 11 license has been activated by their email and not via the link to my email. I think!